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Actually, I did complain to Evans and someone from their customer service team did call me back; which I was surprised about. Not lending tools was just to do with people nicking stuff in the past. As I was intending to fit the chain in the shop, and the tool was about £4.99, I thought they were just being arsey really. My major gripe with Evans is that they want to be a proper bike shop, but the guys on the tills don't know a nipple from a flange, so to speak. Best comments so far have been "Avid? Never heard of them", and "Suspension Fork? Is that for the front or back". I mean, come on.
To be fair Halfords are a hit & miss shop. 😐
Sometimes excellent and at others pretty dire. I would buy a Boardman if they let me build it etc. Really depends who you have spoken to: hobby cyclist or spotty school drop out who doesn't give a $hite.
I would have rang way ahead and reserved any item if I was driving that far for any shop tbh. Then you can shout at them if they screw up! 😆
The light itself is terrible and thank your lucky stars it wasn't in stock as it's a waste of cash, terrible lighting -to be seen by others only-still have mine sitting in box after it's first use as it was terrible to light my way home. 👿
Save your cash and invest in a quality light for similar cash (Hope Vision 1 if you can stretch twice more). 😀
"...hit & miss.."
Is violence the answer...?
"Halfords only seem to employ morons these days."
Not something that they mention on the Halfords web site:
http://www.halfordscareers.com/index.php?area=index
for example:
[i]"[b]Can do[/b]
Another thing you'll notice is a tremendous 'can-do' attitude which i (sic) still find refreshing and which will always be encouraged in the business."[/i]
Or look at
http://www.jobsite.co.uk/job/halfords-graduate-development-scheme-940383301?src=search
".....we're experts at helping our customers find just what they're looking for...."
Working at Halfords does appear to have some un-savory moments though:
http://www.cambridgeonline.co.uk/reviews/17876/
[url=
found it![/url]
I believe this is why bike shops won't let you take a new bike away boxed up for you to assemble yourself also.
With reference to Evans..... I bought a £350 Trek runabout for my stepdad there and was told I'd have to wait for the workshop to give it the once over before I could take it away. I'd noticed that the brakes needed looking at and told them I could do this myself, but no dice.
Waited forty minutes wandering around the industrial estate, went back and was told (with a withering look) that there was a queue and could I come back in an hour - this was Tuesday morning and there were two other people in the shop....
Eventually they handed it over - brakes exactly the same (not working at all). I honestly don't think they even looked at it in the two hours I waited 👿 The whole experience left a pretty foul taste in my mouth, especially the condescending attitude of the staff.