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bought some road wheels. (paid extra to get the set with better bearings...that was my thinking)
bearings in the rear go after about 200 miles
the place i bought said get a local bike shop to fixed (if under £30)
local bike shop put new bearings in. but they felt rough to spin.
spoke to the place I bought them and said I wasn't happy so I sent them back
...just got them back and they still feel rough to spin. just not right.
they say i cant get refund.
been without them for well over a month with all the messing around
"where do I stand?"
You stand in the wrong forum
Cougar will be along no doubt 🙂
They are 'own brand' wheels BTW... (Prime)
they are now going back for a replacement or voucher. sounds like I've been unlucky with them. customer services have been bang on.
“where do I stand?”
Probably next to the bike bike looking at it wishing you’d picked up different wheels. 🙂
where do I stand?
Hopefully, not just after a blind jump on a downhill trail.
What was the issue, crap bearings?
If it's within the first 6 months of ownership they can attempt to repair the fault or replace the item once. If that is unsuccessful you are entitled to a refund as the goods are of unsatisfactory quality.
Refer them to the Consumer Rights Act 2015, report to Trading Standards, and recover the money via your card provider / small claims court.
Sounds like I'm entitled to a refund then. The wheels are also out of stock.thanks
I found the bearings in my prime wheels to be pretty shocking. Less than 500 miles when they started grinding and getting play in them. They do sell bearing kits at CRC for the prime wheels however no doubt they're the same "premium Japanese bearings" that they're supplied with. Oh and the ABG fell of the freehub which made it kind of useless.
They’re just cheap Novatecs, which are good hubs but don’t expect the stock bearings to last. Just accept that you probably only paid around £400 for carbon wheels and chuck some nicer bearings in when the wear out