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Ordered a Duff monster bag about 2 weeks ago, got order conf, heard nothing since and no reply to emails. Will call tomorrow but wanted to know if anyone had similar experience?
2 weeks! Been waiting 3 months for my mini duffbag!
See here...
http://singletrackworld.com/forum/topic/psa-duffbag-mini-kit-bags-995/page/2
^^ +1
Am awaiting a reply to my terse email
mjb thanks, thought I remembered seeing something about Duffbags on STW before. Will prob get the bag just when the ground dries up. Will try calling but now expect to get no answer 👿
I could actually do with one of these... Am I correct in thinking this is not a good time to order?
Thanks for reminding me, been waiting for my order since November 1st
Ordered a Monster bag 2nd Jan, dispatched 6th and received 7th. I believe most stock went to backorders and there weren't many left when I enquired. I emailed but never heard back, just happened to catch him on here.
Think they are just totally overwhelmed!
Think they are just totally overwhelmed!
Exactly the opposite feeling I get as a customer trying to chase my order
I ordered a mini kit bag between Christmas and new year- emailed the other day to chase it up- got a reply explaining the backlog, was told my order would be looked at and they would get back to me- fingers crossed it's soon!
I've bought a house faster than buying a bag off this bunch.
Ordered in Oct and still awaiting delivery....
Mmmmmm. I ordered large duff bag nearly 7 weeks ago. No reply to enquiry via website. I think another query is in order. It's good these duff bag threads keep emerging, otherwise i'd forget I'd ever ordered a duff bag.
Well said torihada!
Forgot I actually got a response from duff:
Thanks for your email and apologies for the delay in replying. We were swamped with orders just before Christmas and got way behind with both admin and despatch whilst we focussed on production. We have some extra help in now tidying up the paperwork and any orders that we may have missed and will get your order checked out and get back to you shortly. Really sorry for the delay and if we missed your order, we will do our best to put things right.
That was a week ago, nothing more yet...
I got the same email as above- it's a shame they couldn't fulfil orders 🙁
2 weeks after the email was received and nothing yet, have emailed again...
Same here, judging by the comments on Duffbags facebook page I don't expect any response though.
Another week gone with no response, apparently no time to answer any queries as on a Factory visit abroad. But enough time to remove any complaints from the Facebook page care to comment Duffbags?
Sounds like it's the company that's Duff..did contemplate one of these, glad I didn't bother now. Hope you guys waiting get sorted out.
Saw something somewhere that he's out of the country at the factory where they're manufactured........I bet trying to sort out speed of making and delivering!
I love my MK1 duff bag that I bought when they were first released, great bag and if you can worth the wait.
Just re-awakened, as I'm still waiting for bike bags from Oct and wanted to know if anybody had a bike bag delivered recently - if they're actually trading ?
Thanks
I think I'll write it off and remember never to order from them again. I'm sure if it were superstar some people on here would be jumping all over it.
Ordered a monster bag and a mini bag at the beginning of November, nothing turned up yet
I got a reply from Andrew at duffbags 10 days ago, unfortunately after over 3 months he was unable to work what my original order was and could only offer some ex demo mini bags! He also thought I had cancelled the order as there is a Paypal dispute against it. Still no firm delivery date though
I had the same generic response a few weeks ago.
He seems to spend more time deleting the comments and questions on his Facebook page than getting products to customers. He also continues to take orders from his website yet he can't give anyone an expected delivery date and probably has no grip of how big the back log is.
Real shame as it's a great product IME. Needs to up the service game - was great when I bought off them.
Wish I'd come across this thread sooner, just ordered one this week :/ not holding out much hope it'll turn up now
Mailed the. Yesterday ref the to mini duff bags I ordered well before Christmas.
No response.
my order turned up mid Jan, placed in October I think. Had a few mails back and forward. I guess I was lucky !
Looks like they've got time to go for a ride rather than sorting out orders 😯
http://duffbag.myshopify.com/pages/about-us
Is iDave running them?
Surely if they can't fulfill orders from last year then they shouldn't be taking new orders?
Ordered mid October, after a ton of emails finally got it mid January, my son loves it for his rugby gear they are great bags but a terribly inefficient business, considering one of the guys Jack is a business graduate he should sort this out or the poor customer service will enivitably lead to them going under.
I have a mk1 bag, it is just a bag, not bad but not worth waiting months for. IMO it's exactly the sort of nonsense stw goes daft over.
If anyone wants one in a hurry I'll sell it for £100 and I promise to dispatch by April
I'll undercut northwind by £1
£99 and I'll post it in March too.
It's just a moderately tough, not quite waterpoof* kit bag. They are though very cheap, are you really surprised that a 50l holdall for £13 sells out quickly? I've got 2 in weekly use for the last few years and i'll probably get more if they eventualy die.
*I've sewn the seams up on mine where the strap pulled out, and I wouldn't put wet kit in it and put it on the car seats.
the Mudhugger Guys have a similar thing, includes a mat and heavy duty bag, I'm hoping to try. £36 iirc http://wideopenmag.co.uk/product/25571/mudhuggers-new-kit-change-system
^^^ at least they have the decency to mention the similarity to 36 Ikea bags on the first line 🙂
Actually its a great business model, offer something for a good price. Take payment when you have no stock and string people along for 4 months hoping they'll forget about it. Pocket lots of £9.50.
Looks like they've got time to go for a ride rather than sorting out orders
Details of rides have disappeared so maybe someone from Duff has been monitoring this thread.
If so how about some answers as to the whereabouts of orders?
Details of rides have disappeared so maybe someone from Duff has been monitoring this thread.If so how about some answers as to the whereabouts of orders?
"Sorry about the delay in orders being fulfilled but we are out on our new bikes that we bought with the money from all the orders we've had.." 🙄
if you dont want to wait for a duffman bag your more than welcome too buy my navel issue monster sized way beyond heavy duty heavy waxed canvas kit bag 😉
The bags are okay but based on the delay and lacks of comms, I'll not be shopping there again.
i have one of these 110ltr sea sacks if anyones interested https://www.wynnchester.co.uk/campgear/vintage-waxed-canvas-rn-duffle-bag/
i cant see me going back in the Navy after disbanding my branch lol
Still no bag, no comms. Pity as bags seem to get good reviews but the company is a joke. Losing patience, next step is Paypal refund request...
Paypal refund issued today, don't forget you have 180 days to claim for non delivery. Seems strange duffbags will still take money on there website for items they are unable to give a delivery date for
thanks VM - that is useful advice - will set a reminder ... not that long now
Also just asked for a refund. Email in Jan to say that they would be 'doing their best to put things right'. Their best seems to be doing absolutely nothing so after 4 1/2 months i've given up and bought one from Alpkit. It might cost twice a much but at least i'll be able to use it!