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I drove my car into a wall at the weekend, I'm going to send it back to Toyota for a free replacement.
I drove my car into a wall at the weekend, I'm going to send it back to Toyota for a free replacement.
Did Toyota not fit brakes then? As that analogy doesn't work. Luminous states the battery is waterproof and clearly sent one out without any waterproofing on. His fault not Grahams.
clearly sent one out without any waterproofing
Not according to the manufacturer.
Not according to the manufacturer.
He hasn't stated that the original battery was waterproofed by him before sending out has he? Or did I miss something?
Not according to the manufacturer.
Luminous has been on here long enough to know that companies will get slated if someone has an issue with their product. Yet he chose to not respond to a customers email for 2 weeks (apparently) and then came on here complaining about his customer, presumably to try and defend his name. Did we learn nothing from the Superstar debacle?
It has now been stated (with images) by the customer that the 2 batteries received differed. I think if Luminous wants to put this to bed he needs to explain how the smudge batteries are made 'waterproof' so we can understand how the customer 'damaged the seal'. Anything else will just continue the argument.
He hasn't stated that the original battery was waterproofed by him before sending out has he? Or did I miss something?
I think it was insinuated that the battery returned had been tampered with. No explanation has been given as to how...
Anything else will just continue the argument.
I'm all for this option.
Stato makes a good point.
All this time I've been offended because I thought Luminous was accusing me of removing the tape, when I know there was no tape.
Now he's saying that the tape which, to someone like me with no specialist electronics or waterproofing knowledge, looks very much like waterproofing tape is not waterproofing tape, I'm not sure exactly what I am being accused of.
All I did was take the battery out of it's bag after it failed and send it back.
I didn't remove it from the bag, or even open the bag, before it failed and I didn't tamper with it in any way after I removed it.
but they replaced it FOC didn't they?
to someone like me with no specialist electronics or waterproofing knowledge, looks very much like waterproofing tape is not waterproofing tape, I'm not sure exactly what I am being accused of.
So. You know nothing then? 🙂
but they replaced it FOC didn't they?
That's the bit I'm confused about.
Things were returned.
Those things were replaced.
End of story surely ?
[i][b]I assumed[/b] it was the tape that made it waterproof.
[b]If it's not the tape, [u]what is it[/u] ?[/b][/i]
So, here is clear evidence that the OP doesn't know what he's looking at and so shouldn't really be commenting on whether the battery was waterproofed.
[i]Isn't that what warranties are for ?[/i]
My warranty clearly states that should a fault arise from a flaw in the design, manufacture or assembly of the light. appropriate action, under warranty, will be taken.
[i]clearly sent one out without any waterproofing on.[/i]
😯
You have no proof of this whatsoever and you have no way of telling what the status of the original battery was when dispatched.
How on earth can you make this statement "[i]clearly sent one out without any waterproofing[/i]"
You have no basis for this comment at all, but for the opinion of the OP, who now admits he doesn't know what he's looking at.
All luminouslights batteries are waterproofed before dispatch.
Only one battery has been returned in over 4 years. That battery had its seal broken by its owner, MTQG, who went against my suggestion for mounting the battery in an appropriate location on the bike.
Instead of taking my advice, the battery was placed in a location on the bike that I've never seen a light battery placed, before. On the down tube 😯 , directly behind the front wheel. The OP can not prove that he didn't break the seal although he has a history of breaking his equipment. The OP can not prove that the battery wasn't sealed when new, all batteries are. This has gone on for long enough.
For this one quarrelsome customers, there are many others who are extremely satisfied with their lights, one of the first 601s on sale has just gone through its 4th winter, without issue, on a daily commuters bike, exposed to all weather and road conditions. The only lights I've ever seen for repair are those which have been broken by the user, through inappropriate use.
I will not post on this thread any more. The OP has had a replacement battery, FoC. The OP has admitted he doesn't know what he's talking about when it comes to the matter of battery sealing. The replacement battery charger has been dispatched, now that the payment has cleared.
so, out of interest, how do you seal them ? All the (few) smudge batteries I've seen have been dipped
But the customer is always right surely!. 😀
so, out of interest, how do you seal them ?
That's what I'm left wondering.
I imagine its some kind of waterproof tape, the black and orange stuff is the best IMO........
I imagine its some kind of waterproof tape, the black and orange stuff is the best IMO........
Is it removable?
I imagine its some kind of waterproof tape, the black and orange stuff is the best IMO........
Is it removable?
Yes doesn't leave any stickiness at all
Please don't go Luminous, this is getting juicy 🙂
On a serious note, it makes me a little sad to see dirty laundry aired like this. With better communication it would never have got to this and MTG may even have been on here telling us how great Luminous are to deal with. As it is, what could and should have been a straightforward warranty replacement has turned unnecessarily nasty and - pun intended - is not showing anyone in a good light.
Now this is just me, but if I saw the words "Not Weatherproof" emblazoned across something I intended to take out in the rain, I might first have questioned the manufacturer about it.
And MTQG is back off the ropes and has the upper hand.
The red stuff to the right of the tape looks like the battery has been dipped in something. Goodness knows what the black tape is for other than to strain relieve the cable
The OP can not prove that he didn't break the seal although he has a history of breaking his equipment. The OP can not prove that the battery wasn't sealed when new, all batteries are.
Presume you are not thinking of a career in PR should your lights business fail?
Seriously. Regardless of wrong/right you are not coming across very well.
+1 mossimus.
A quick apology with details of the shipping would have shut this down in an instant.
i think luminous is bullshitting to be fair
In defence of Lumionus i have one of his S1 lights and its a cracking bit of kit with superb after sales, the fault was my storage not the product and all was resolved very happily. When i contacted him recently he was slow in responding but said he had been ill.
Would highly recommend his products and communication. just saying.
I want to know if Luminous can confirm if the battery looked like the first pic when he got it back from Graham and if the red bit is the seal that he is referring to.
he won't respond though
Cracking thread. Almost as good as Sierra Cycling. Both parties have chosen to defend their position publicly with STW as the jury. I think in these massive barneys it is appropriate to conclude with a poll as to the victor.
Call it trial by STW forum!
I want to know if Luminous can confirm if the battery looked like the first pic when he got it back from Graham and if the red bit is the seal that he is referring to.
You could always email him - oh wait........... 🙂
OP, I'll buy the lot off you for £100 if that assists.
"[i]I think in these massive barneys it is appropriate to conclude with a poll as to the victor. Call it trial by STW forum![/i]"
I'm voting MTG as being definitely right, because he says he has some pretty convincing race results that need to be considered here. He's even got an event [i]in his name[/i]. That's how good his results are. Luminous doesn't even claim to have entered a race at all, so zero credibility there.
*bangs gavel*
I will offer £105 then, happy to take some really good lights off of a grumpy git
MTQG cant even ride around Cannock Chase without a struggle.
Luminous still hasnt said how the batteries are sealed though has he ??
I would imagine that somewhere in the waterproofing process there would be a step for removing "Not Weatherproof" sticker.
No need to remove it, just take a black marker to the "Not e h".
This is great. Customer is rubbish for breaking a seal. But I won't tell you what it is, oh no, you're just wrong because your thick.
[img] 
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[i]but as I do not bank online[/i]
No-one else picked up on this? Just weird!
Anyway, this shouldn't really be a discussion on the forum.. Should it?.
So, since he's gone now. Isn't the 401 just a Magicshine MJ-872 for double the cost, with a pretty blue body and a battery with black tape on? Not sure I get it. All the specs are identical, and you don't get the posh body like Exposure do.
Stick my battery around the back of the seatpost and wind the cable around the top tube personally 🙂 In line with spray from the back wheel, but what the hell, it's got tape on it.
Mounting a battery (waterproof or not) on a downtube is the most idiotic thing I've heard in a long time. Or at least today.
Mounting a battery (waterproof or not) on a downtube is the most idiotic thing I've heard in a long time.
Not if you have a trailquest map on the top tube. 🙂
toasty +1 on the specs.... It [i]is[/i] the same isn't it? And blue clashes with my bike !.
[i]Instead of taking my advice, the battery was placed in a location on the bike that I've never seen a light battery placed, before. On the down tube , directly behind the front wheel[/i]
So is the battery waterproof or water resistant then? If it is waterproof why would it matter if mounted directly in line with wheel spray? I wouldn't mount a light battery there but my battery doesn't claim to be waterproof.
Di2 batteries are downtube mounted in many cases, the seem to work okay.
Didnt loads of people run batteries under the downtube back when we ran halogens. They were all big bottle type batteries and the downtube bottle cage was the only space on many full-sus designs.
I used to run my lumicycle battery (in bag) under the downtube as i kept hitting it with my knees under the tt. For reference, they were water proofed by a big blob of hot glue at the connector end of the battery and some shrink wrap. If thats how Luminous does his then i suppose wriggling the wire could have broken the seal, dont see how thats 'tampering' tho, just use.