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my eldest son has their El Plastique pedals and finds them great, so I ordered another pair on Sunday for his wee brother. Order confirmation mail straight away, dispatch mail on Monday, pedals delivered on Tuesday.
Happy customer and great, well priced pedals 🙂
a falsehood
Falsehood: "the state of being untrue"
We can argue about intent. I would say that a falsehood is a lie whether the intent is there or not. Certainly a less bad lie but nonetheless...
Besides, I would argue that if you know your system does that and you don't correct it or the process that triggers it (and it's not a new issue) then you're doing it intentionally to some degree at least.
But of course this is going to be a very boring discussion if it's come down to the technical definition of a lie and as I've said, IME SSC are generally good on their delivery.
Had an email the dispatch email was false the item hasn't been dispatched.
Because they emailed to say it had been despatched and then a day later told me it hadn't been because they hadn't had stock. It wasn't despatched and then recalled.
You're talking about your personal experience then not the OP.
Based on my experience they've always dispatched items prompt and they've arrived quickly.
Right, yes, I see where you're coming from on this then. I guess it depends in the OP's instance on whether they have actually been despatched or not. We do however know that they have 'incorrectly' stated that they have despatched when they haven't in other cases.
EDIT - now just noticed the OP's post above yours Drac - so we now know that it wasn't despatched when he was told it had been...
- now just noticed the OP's post above yours Drac - so we now know that it wasn't despatched when he was told it had been...
Yup but something not arriving does not mean it wasn't dispatched. Of course it could be that but we don't know that unless SS tell the OP.
they did 🙂 He's just said that they emailed to say it hadn't been despatched contrary to the despatch email he got previously...
Had an email the dispatch email was false the item hasn't been dispatched.
so are you calling that an error or a lie now?
they did He's just said that they emailed to say it hadn't been despatched contrary to the despatch email he got previously...
😳
😉
I think we'll (well I'll) leave it here. We know SSC aren't perfect but IME they're generally good enough to stick with them so long as getting a delivery when you expect it isn't critical.
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I ordered stuff from another well known large retailer, and their very well known courier (who is endorsed by some Elizabeth woman) sent me a text and an email on the day it was meant to be delivered saying it both had and hadn't been delivered.
That said, it's a bit shit communications getting told something has been dispatched when it clearly is waiting to be built. A part of me suspects this may have implications for when ones card gets charged too, which could be a bit naughty if they have sent out shipping confirmations before checking they have the goods to send out/packing them.