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Customer service shout out to ... XPEDO !

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Happened a few months ago now but just reminded myself of this:

I bought some xpedo cx pedals, thinking (maybe rightly) that they'd clear mud better than Shimano spd.ย  The cleat-retaining bar broke on one of them eventually, so I emailed xpedo to see if they sold spares (pedals were 4 years old so no warranty question).ย  I got an almost instant response, asking for a couple of photos of the part and purchase receipt.ย  Sent these over but on looking closer, the screw had pulled out and stripped the pedal's thread so I asked about getting hold of a pedal body instead.

New pedal, free of charge, was with me inside a week.ย  Magic - thanks Ken !


 
Posted : 13/04/2026 11:32 am
tall_martin reacted
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Very impressive service, they are quite pricey though (VS default M540/520) so should that kinda be the default perhaps?

Unfortunately my main concern would always be just how prominent is the branding (on the axles)? And Just how prone to wearing/rub is the 'X' Vs the rest of the lettering?ย  😉ย 

 


 
Posted : 13/04/2026 12:52 pm
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Posted by: cookeaa

how prone to wearing/rub is the 'X' Vs the rest of the lettering?ย  😉ย 

It's fine - and you can tip-ex on an e at the beginning, then run for president


 
Posted : 13/04/2026 2:24 pm