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Consumer rights "non-stock" items

superfli · 2023-12-07T14:21:15Z

Someone might have been here and done this, so thought I'd ask. I recently bought an item from a UK component site that advertised the item (the picture) as a matching colour to what I wanted. Item arrives and its not glossy, but matt and dull, so wont match my other component. I emailed them a week later (waited for my other part arrived in case it was ok). No reply. I whats app'd them and they say its a non stock item and a link explaining no refunds on non-stock. Just checked the site and all the components I have looked at are also "non-stock". Is this a get out from them? Its not a custom item and I'm sure they have stock of these - give them their due, the item arrived the very next day after ordering! Do I have the right to refund? Further links from website show actual colours, which I didnt notice. You'd think they would change their product advertising photo.. I wont name and shame just yet. But of course I will avoid using and advise all mates to as well. In fact my mates components just snapped in half. Same manufacturer....

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bikesandboots

Posts: 3231

Full Member

When they announced Cerakote, it was one of those raised eyebrow moments when a company you like does something you think might ultimately break them.

Returned my "silver" (dirty grey Cerakote) pedals to a retailer, and managed to track down what might have been the last anodised silver ones in the country as a replacement.

Posted : 12/12/2023 11:53 pm

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