Daughter test rode a new bike last Friday that we had ordered. We then left the bike with them as they are fitting different brakes. Whilst there we noticed marks on the top of both levers (105), almost like the bike had been tipped forward and lent on them. As my parking ticket was about to run out didn’t mention it at the time. I had already mentioned the left hand crank which looked like it had been ground down on the very top edge with an angle grinder! They said they’ll replace befor I collect the bike.
Off to collect the bike later today hopefully and the question is do I mention the marks? The shifters will no longer be on the bike but I was planning to sell them to recoup some of the money I’ve spent on the new brakes. With the marks I’ll no doubt have to sell them for less that I would have. Whilst I feel I shouldn’t accept anything less than perfect on a new bike, I also feel somewhat picky if I mention it?
What’s the general consensus?
Thanks.
If it's a new bike it shouldn't have marks on it. If it does and the price is reduced to reflect it then it's up to you to accept it or not.
Don't be shy about mentioning things you're not happy with. It's a very British problem of putting up with poor service or goods because we don't want to seem rude.
On the levers that came off, I'd probably let it go, from the shops perspective they've swapped the levers which carries the inevitable risk of some scuff marks.
OTOH if the cranks been damaged, maybe the box got dragged around a warehouse?
Yes you're being picky.
No you are not being unreasonable.