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About 18 months ago, I bought myself a new lightweight sleeping mat for backpacking/bikepacking - the Pacific Outdoor Peak Elite AC. Really small and light, nice design to stop you rolling off it and I even got a good deal at NeviSport in Aviemore. Fast foward 16 months or so and I take it on a trip only to find it's not holding air. I can't find the leak but fortunately get by.
When I get home, I fill the bath to find the leak and it turns out I've not punctured it, it's actually leaking at a weld. A bit of googling suggests that this was a manufacturing fault with a bunch of the mats. Looking for some sort of warranty department, I find out that Pacific Outdoor are no more and the products are now being sold by a new company, Hyalite. Thinking this isn't going too well, I get in touch with them and they give me the name of their UK distributor - Burton McCall. A phone call to them suggests I could send the mat back, but how old is it? Hmmm - 18 months. And do I have a receipt? Hmmm - no.
Anyways, a courier just dropped off a brand new replacement. Nice to see that some companies still have a customer service ethic.
you made them an offer they couldn't refuse?
Best check mine, I think it's got the same problem.
Aww. I was hoping this was about the 'other' thing.
Jamie - MemberAww. I was hoping this was about the 'other' thing.
Posted 24 seconds ago # Report-Post
druid's other inflatable product that he burst?
[quote=cynic-al ]Best check mine, I think it's got the same problem.
The leak in mine was at the top of one of the welds that makes the "tube" shape.
Oh - and this one is still staying up
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For now, but it only takes a small prick.
😀
I had a similar replacement experience with the Movement Ski importer. I had a delam problem on some skis over 12 months old, called them up and sent some photos as requested - the next day a brand new pair arrived via courier. Fantastic customer service.
**** me that actually is druid's 😐
Heh heh ah days of old
talking of warrenty.......i am having to drive to suffolk next weekend, to get a full cash refund for my broken leccy bike.
it is costing me a night in a posh pub with the good lady....so kinda killing 2 birds with 1 stone. 😐
talking of warrenty.......i am having to drive to suffolk next weekend, to get a full cash refund for my broken leccy bike.
Ton, what failed on it?
the frame snapped dead center of a weld.
Electric bike being crap shocker
Pun intended
Sounds about right, Burton McCall's customer service is rather impressive. I had a nice Recta compass, about 15 years old, that had developed a bubble in the damping fluid many years ago after being in the hold on a plane trip. Cue me getting a little fed up and, to be honest, chancing my arm since it was bought in the Netherlands anyway and asking if they could refill it. Roll on 10 days and a brand new compass delivered free of charge..pleasantly flabbergasted.