Just a shout out really for the excellent service from these guys. Got my Joplin 3 Dropper Seatpost repaired and serviced FOC with them. It was at their suggestion, too.....
The thing was not holding air and leaking fluid. I initially enquired about a repair and a service which would have been £40+ but they said they would try and do it on warranty.
Because I still had my receipt etc they did just that despite it being over 12 months since bought. I sent it off and two weeks later, its back, like new - for nowt 🙂
really chuffed with that service.
Cheers, T
T
Those folk always get good reports - despite working with CB
They sure are - fixed a knackered Niterider for me and were very nice about it too.
I'm guessing they've had lots of practice at giving a good service, must be major employer in Edinburgh
Yep them guys are spot on unlike others in the bike industry.
2Pure = Only reason to consider buying CB products
One of my Joplin 3 seatposts is currently with them...3rd time iirc.
what/where are they? never heard of them..
UK Distributers (and do warranty work) for CB, Ibis, Niterider and lots of other stuff. Not a shop.
A few years ago they rebuilt one of my pedals after it fell apart on the trail and I managed to lose most of the bits. I'm not sure if I even had the original receipt. Excellent service.
Given the warranty is 2 years I should hope they did sort it! Have heard good stuff about them before, we have one that's suffering same problem (losing air and oil).
my Joplin4 has just died 🙁 losing air and oil like above, so hoping for good service from 2pure - just fired off an email.
