I'm considering buying a Reverb from a german retailer, but I'm not sure about what kind of warranty support I can expect to receive. Does anyone have any idea how SRAM handle international warranty?
Bike Forum
Warranty on equipment bought from Germany
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Posted 7 months ago #
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As a retail customer your warranty is held with the store where YOU paid your money. In the case it would be Germany.
Posted 7 months ago # -
doesn;t matter how SRAM handle it, your warranty is with the retailer, so if it goes wrong you have to send it back to Germany
Posted 7 months ago # -
Who you buying from?
Most German shops are fine to deal with, but it may mean dealing with the shop for warranty. Legally I think that warranty is EU wide, but should always be handled through the point of sale, it depends how sram want to handle it.
Posted 7 months ago # -
The reason I ask is I know, for example, Specialized have an international warranty, and you can approach them directly and not through a retailer. This would make things a lot easier and faster.
Posted 7 months ago # -
Rockshox warranty is worldwide. Fishers will should with it, provided you have proof of purchase etc. I know this counts for forks.. so I assume seatposts as well.
Posted 7 months ago # -
Legaly the minimimum they can offer is the shop in germany has to give you whatever the german consumer rights are.
Nothing to say SRAM can't offer more than that and get it fixed localy to you.
Posted 7 months ago # -
I've had warranty repairs done in Sweden, on an RS fork bought in the UK, so it probably won't be a problem.
I've not had many warranty dealings with German stores, but my last one (bike-components.de), on a dropper-post funnily enough, was fine. I had a new post with 2 weeks of sending the faulty one back.
Posted 7 months ago # -
SRAM offer an international warranty as far as I know, but only when the item is purchased through an authorised SRAM dealer (ie NOT ebay!). SRAM also have their own warranty and tech centre in the UK, now, so no potential issues about Fishers (SRAM UK agent) grumbling they've not imported the item, as they won't be handling it.
Your only issue will be getting a shop in the UK, to send it back to SRAM UK, as all returns have to go via a shop.
Posted 7 months ago # -
Interesting, thanks. It is actually bike-components.de that I'm looking at as tehy are a very good price there!
Posted 7 months ago # -
I've heard of people sending Rockshox stuff back to SRAM UK directly. The recorded delivery with item and proof of purchase kind of presents a fait accompli...
Posted 7 months ago #
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