probably not news to much of STW but anyway...
ordered some G-form knee pads from TBC, already on sale and even cheaper with their code. Went a size up after reading STW thread. Got em thru (XL) and they felt too loose. Sent em back with an exchange request.
Got a confirmation of receipt email from them, which I would expect. Then got a call from Mark apologising (for my error!) and letting me know they had L in stock and had got a pair in the post to me.
Got the new pair through, with a hand written note from Mark hoping they work out, and a free promo bottle of lube thrown in.
Very impressed, if they take this much pride and care in a 30-odd quid order they must be joy to deal with for proper purchases. Top of my list for future orders and if they weren't 300 miles away would be LBS of choice.
