Does anyone know what the warranty situation is with those Yeti frames on CRC?
I've read on this forum that Yeti wouldn't honour the manufacturers warranty on them as they have come into the UK via unofficial channels.
So what would happen if one was to break? Would CRC do a refund, or exchange for something else (assuming they had all sold out by that point)? I've emailed them but they've not got back to me yet.
Anyone managed to get an answer out of them?
Thanks wwaswas. Saw that thread, but it's talking about the frames from Rutland, not CRC. From what I've gathered, the CRC ones didn't come from Evolution, but via Russia or something. Hence the warranty situation being different. The CRC ones are about £300 cheaper, albeit for slightly older models
sorry, should have read the thread!
try this one;
http://singletrackworld.com/forum/topic/those-crc-yeti-frames
comment from michael@crc on there.
Hmmm, likely to be only 1 year then. Not terribly re-assuring.
It does seem quite harsh on your average punter who might buy one of the frames off CRC in good faith that Yeti would look after them in the same way as they would any other customer. Certainly doesn't do much to endear me to Yeti. Although to be fair, maybe CRC should be highlighting that the manufacturers warranty doesn't apply.
Certainly doesn't do much to endear me to Yeti.
I'd say they were the innocent party in all this, tbh.
Really? They (Yeti) have it in their gift to look after people who buy Yeti products while they try to fix whatever it was that allowed the frames to be resold wholesale. It's not the end users fault that their distributors and dealers haven't stuck to their rules, so why should the end user be the one who stands to lose out if their frame develops a fault?
And really, what is the material consequence to Yeti if Mr Jones in the street buys the frame while on holiday in Russia or from CRC. It's the same frame, in the same condition, with the same probability of failing. No?
If you bought it in Russia it's liklely you'd need to return it there for warranty.
Most importers only warrant frames that they imported.
given that the warranty is over and above what your statutory contract witht he retailer then it's always entirely at the importer/manufacturers discretion to offer anythign beyond that.
why shopudl yeti encourage retailers to bypass their importers to get cheap frames that then need, potentially, expensive warranty work done by the importer for which they receive no payment?
I wouldn't expect Ford to give me free warranty on a personal import from Russia.
comment from michael@crc on there.
where?
I think CRC have been taking the mick.
especially with the prices, the original prices they are quoting are way over what they were, in my view CRC have been very clever in hiding the warranty.
given that the warranty is over and above what your statutory contract witht he retailer then it's always entirely at the importer/manufacturers discretion to offer anythign beyond that.
And there's the rub - it sounds to me like Yeti are looking for ways to avoid having to honour their warranty. How many other reasons do they have for saying no?
why shopudl yeti encourage retailers to bypass their importers to get cheap frames that then need, potentially, expensive warranty work done by the importer for which they receive no payment?
Surely all warranty costs are underwritten by the manufacturer, not the importer? Pretty sure the importer would just back off faults to the manufacturer anyway? And my point is that Yeti can use sanctions in the background to avoid such things happening again, but why should the end user lose out because Yeti's distributor rules haven't been enforced.
I wouldn't expect Ford to give me free warranty on a personal import from Russia.
Warranty issues go Retailer - Importer - Manufacturer. The UK importer was Evolution. Given they made nothing from the sale if these CRC frames, why should they be involved in warranty claims?
where?
failing to read two threads I put links up to. I'll get my coat.
Warranty issues go Retailer - Importer - Manufacturer. The UK importer was Evolution. Given they made nothing from the sale if these CRC frames, why should they be involved in warranty claims?
By the same token, why are Silverfish saying they'll honour the warranty of frames sold by Evolution? Because they can, and no doubt because the manufacturer has said they'll underwite it. I sympathise with the importer's point of view here. As you say, why should they use resources to deal with claims on stuff they didn't sell. But Yeti could, if they desired, sort something out so your man in the street doesn't end up high and dry.
To me it makes business sense. Yes, it's a PITA for them, but surely it's better than having paying punters vouching to never buy a Yeti again.
Yeti should honour the warranty on these frames...the punter buys them as brand new off CRC unaware they've come via Stalin Cycles or whatever, its the same product built in the same factory to do the same job!
Yep it's a pain if a few of these frames end up in warranty claims for evolution to sort but that's their job as the customer facing representatives of Yeti in the UK... the potential bad PR which could arise if someone makes a claim and gets it knocked back would be far more damaging to Yeti...Evolution don't have the best rep for warranty on official yeti imports either mind!
Evolution don't have the best rep for warranty on official yeti imports either mind!
Good job it's all moved to Silverfish then 
When i asked crc they said 5 years. I bought a turner instead.
if yeti honour warranty on frames from outside their uk importer then they are saying its ok to bypass silverfish. hence silverfish stop importing and sales drop in the uk.
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