[Closed] Shiny Bikes - Warning

If you think it's going to be perceived as your fault why should we take your word about the rest of your post? Maybe if you explained what the issue was and how they dealt with it people could reach their own conclusions?

I've used them and had a decent service.

It's a warning based on my own experiences. If you want to carry on using them despite that then that's your choice and the choice of anyone else who cares to use them. Just don't say I didn't warn you !

I'm not saying I'd walk into a minefield because someone put a sign up saying 'warning mines' and I hadn't previously trodden on a mine so ignored it but some sort of justification for telling people to avoid a shop is probably necessary?

Well I'm convinced. I assume they don't give out free coffee? the bastards!

OP, you really need to give some context.

I can't tell you why but I'm going to slate a business and try to put you off using them.

Works for me
🙄

I'm fairly sure you're not a competing business trying to trash your opposition but on a [i]fairly[/i] anonymous forum you need some context/reason as others have said.

Seems legit

Someone told me they tied kittens to 26" wheels and called them 29ers the bar stewards.

Seems legit

Look, it just is. No to time to explain, you just have to believe me.

Now, I'm off to warn the president about crab people invading.*

*They just are!

Goods ordered. Took nearly 3 weeks to arrive. Goods arrived in a supermarket food box and no other packaging (very lucky not to have been damaged in transit). Day after the order was placed he dropped the price of said goods (significantly). We spoke about it (nicely) and he offered to refund difference (his offer not my demand). Despite several friendly telephone conversations over the last 6 weeks in which he's continually offered to refund the difference and made many excuses for not following through, no refund. Now won't reply to emails.

[i]'IN MY EXPERIENCE'[/i]...Poor packaging, poor delivery and poor customer service.

[img] [/img]

Anyone?

Oooooh hob nobs, got any choccy ones?

'IN MY EXPERIENCE'...Poor packaging, poor delivery and poor customer service.

Or.

Goods arrived As described and undamaged, paid the price as agreed at the time of sale.
Bit slower delivery than expected though.

Those aren't hobnobs...

[i]Those aren't hobnobs... [/i]

something we can all agree on.

And that's not a moon...

[img] [/img]

Friendly advice given, I'll leave you lot to it. I'm off to ride bikes.

Sorry chaps...

[img] [/img]

those hobnobs are upside down.

Chocolate at the bottom!

Goods arrived As described and undamaged,

paid the price as agreed at the time of sale

That's better, Sorry I saw the McVities logo and got my hopes up...

Goods arrived in a supermarket food box

So they recycle packaging? Good on them.

OP can argue packaging was shite even if his goods turned up intact

If I have a choice between a really really nice box with smashed contents or an old cornflakes box with the contents in perfect condition, I go for the former 🙄 Yes he can think it's crap, but a reason for avoiding a retailer? Only if you're a bit strange.

true however, dunno why the OP got into a discussion about the price drop if he wasn't demanding a refund, but if the shop agreed to refund the difference then has dodged the issue that is a bit shit.

I'd imagine if we hear the shop's side of the story, it's probably a little different. Maybe not but he doesn't come across as someone who will let anything lie. People who flounce from their own thread with minimal provovation aren't always the most objective.

I think the OP has legitimate complaints. If ship said they woul refund difference, then they should. Also, 3 weeks is taking the piss for delivery. Unless this timeframe was pointed out at time of sale.

I wasn't passing judgement either way atlaz merely pointing out the OPs argument wasn't entirely devoid of merit.

those hobnobs are upside down.

Only one is upside down, the rest are on sideways on.

Sounds bit rubbish to me (now with some context). If the goods are in your hands or even despatched but not got to you and the price changes that's just bad timing (though you could return and reorder through distance selling regs) but when the retailer then faffs around for days before despatching and the price changes during this period a good retailer should adjust the price without prompting. To then not deliver on promised partial refund whilst the 7 days for distance selling regs expire is not cool.

Not a good experience....not Dave Hinde poor... but not good.

Why I won't Shiny Bikes again:
Ordered part 2 weeks ago.Money taken out of my account next day. Nothing for 1 week. Tried phoning them and sent 2 emails. Eventually got email reply saying part out of stock and would be in next week. Replied to say wanted to cancel order and recredit my card. Heard nothing from them so had to phone again. Got through to guy who sounded as if I had woken him up and didn't really care. Knew nothing about my email to cancel order. No apology or any suggestion their service was not really what customers want. Said would sort it out for me and recredit card in a ' I'm not really going to do that but get you off the phone ' way.
Needless to say no money returned yet. What a big pile of steaming s##t

new log-in?

Needless to say no money returned yet. What a big pile of steaming s##t

Welcome to the forum.

Simply shocking service, they really don't give a dam.

[img] [/img]

There's some guys on the Tripster thread who have had problems getting refunds on out of stock frames

A mate has bought recently bought an Exposure light from them. It isn't working as it should, they aren't interested in sorting it out 🙁

How the hell did this thread get dredged up after 5 months.?

Because yet another person has created a new userid to come on and slag off the shop (unless, of course, it's the same unhappy person as the OP?)

Shop local and it won't happen. Easy, innit?

[i]Shop local and it won't happen. Easy, innit? [/i]

Not my experience. I recently tried to buy something from an LBS. Firstly, they didn't have it in stock. However, they could order it over the web (sound familiar?) but would have to charge me [b]65% more than the online price[/b] for basically ordering over the web. When I declined their generous offer ( I expected to pay more than the web price, just not THAT much more ), a hissy fit was provided for me courtesy of one of "[i]managers[/i]" complaining about time spent talking to me (5 mins).
😐

When I walked into the shop, I wanted to give them the business, knowing I'd pay a little more in shop, compared to buying online. But after the experience I received, I reconsidered.

This thread has reminded me that I need to chase them over a small order which I placed in July, half of which never arrived. Communication to date has been underwhelming.

Shop local and it won't happen. Easy, innit?

As wonderfully pithy as this statement is. That is not always the case.

[i]Shyster[/i] Bikes

Thank you very much, I'm here all week...

Because yet another person has created a new userid to come on and slag off the shop (unless, of course, it's the same unhappy person as the OP?)

A reasonable number of regulars also seem to have got poor service though. Looks like a "no smoke without fire" scenario to me.

SHINYBIKES ARE RIP OFF MERCHANTS
Seriously MasterCard are getting the money back for a 1.2k frameset which was not delivered.
The process was this:
Pay for frameset (instock apparently)
No framset after a week : So I phone them.
"It's coming in 2 weeks" say shinyBikes.
2 weeks time, no framset and no communication from them to me.
Over a months time, an hefty credit card bill to pay, and no frame.
ITS DAYLIGHT ROBBERY

*opens biscuits*

Out of interest, how long from asking for a refund, to now?