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  • Resetting iPhone 5
  • SaxonRider
    Full Member

    My son is trying to reset my old iPhone 5 but every time he selects ‘Erase All Content and Settings’, it prompts him for my Apple ID password.

    I then enter the password (which I have verified by logging in and out both on my Mac desktop, and my other iPhone), but for some reason, it just says’Verification Failed’ and ‘There was an error connecting to iCloud’.

    Any idea why this is happening? How can we get the thing completely reset?

    Posted 8 years ago
    njee20
    Free Member

    Plug it into a computer and do it through iTunes?

    Posted 8 years ago
    bikebouy
    Free Member

    I reset to factory settings on an iPhone 6 via iTunes having experienced the same issues as you OP.

    Posted 8 years ago
    knightrider3
    Free Member

    Sorry, I have always had an Android phone so cant help. 🙂

    Posted 8 years ago
    SaxonRider
    Full Member

    Plug it into a computer and do it through iTunes?

    Turns out, this worked. Thank you!

    Posted 8 years ago
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