Planet-X and Emails

Is there a super-secret priority email address, that actually gets you a response within 48hrs? 😛

Twitter has got me some pretty quick results in the past.

Try Facebook ?

Don’t you just have to write “his” name 3 times?

Twitter has got me some pretty quick results in the past.

Tried that.

Try Facebook ?

Not on that.

Don’t you just have to write “his” name 3 times?

I understand there used to be a thing called a telephone that you could use to speak to a real person if it was important. 🙄

I understand there used to be a thing called a telephone that you could use to speak to a real person if it was important.

I like the use of the phrase ‘used to be’. It’s open to debate whether p-x have hung onto their handsets.

I understand there used to be a thing called a telephone that you could use to speak to a real person if it was important.

Used to be? Well that’s no help. I don’t suppose you know what they are using now?

Drop me a line. Address in profile.

^^ spooky, no-one actually mentioneed ‘his’, let alone 3 times 😯

You didn’t get Rustys message then?

Good lord no, right over my head. Now that I googled it I still only get one out of 3 😥

Thanks for the reply, Brant. Sent you an email.

I’m guessing you have Google alerts set up for image searches now 😀

Emailed them the other day with a tq on a build they did for me (pompino). Came back to me at mid afternoon next day.

Emailed them the other day with a tq on a build they did for me (pompino). Came back to me at mid afternoon next day.

Maybe different departments have better response times. Strange sales are slower to react than tech dept, but it is what it is.

What is Rustys message?

* naively expects a real answer*

What is Rustys message?

It’s saying Brant x3 in pictures.

1 = Brant Direct (Climb)

2 = Preston Wigasi Brant (Actor[/url])

3 = Branta Bernicla (Duck)

* naively expects a real answer*

8)

1 = Brant Direct (Climb)

I’m actually named after that.

Makes more sense than my climb dude duck answer

* humbled*

FFS if you say his name three times it does happen 😯

Nasty evil climb that proved how strong Swatch watches are.
You are supposed to bridge not grovel though.
Brant, a good job the parents were climbing just round the corner. Nea?

Aye that’s possible Jamie. Actually. Sales fobbed me off big time once on a potential sale of an RT 57 frame. Asked em rather cheekily to lob a headset in for nowt. Being Yorkshire and all, i had to try. They came back with a no, price on the website is sale price. I replied with its on your website for 80 quid and i had seen it elsewhere for £40. Would you like to price match. Still waiting for a reply over one year later. Sales guy canned a £600 sale for not budging on a cheap headset. Ribble got my money instead.

Sales guy canned a £600 sale for not budging on a cheap headset.

At the moment somehow has managed to bork the P-X website, option to buy has vanished, so couldn’t buy one if I wanted to.

* humbled*

Don’t thank me, thank Jesus. I am merely a his tool.

Is it that XLS? Toying with the idea myself.

Is it that XLS?

Yup. Just trying to decide between the XLS and mainly one other bike.

and mainly one other bike

Which one ?

Same here, though the shed is already alarmingly full of bikes!

Which one ?

For me it’s the Crux Comp Carbon. LBS are doing rather a good deal with the outgoing model 😕

righog – Member
and mainly one other bike
Which one ?

Ok, further forum reading revealed all ( or did it ?) 😀

Amusingly, I got the following email this morning:

…not even got the reply to the original one yet 😀

Its a win for the IT Team then and a fail for the customer service/sales team then

Sums them up tbh and rather amusing

I’d say it was a fail for the IT team if the automated systems are sending out ‘how did we do?’ emails to people who are already pee’d off about not getting a response to their original enquiry. Feedback is unlikely to be positive…

well they did manage to get a response and I assume it waits a set period of time and then sends the e-mail

Fair point though it may be better to it x hours after the reply rather than x hours after receipt