Not the same scam but someone used my dads info to aquire a Vodaphone contract either over the phone or online. They sign up as you but not with your bank account details, then run up a £3k bill in a very short period! They then change the contract to sim only!!
After receiving red letters and then a debt recovery notice we managed to find a name to contact at Vodaphone and sent a letter we got from CAB and local police who were both very helpfull. The issue was eventually acted by Vodaphone as fraudulent and we have heard no more 😆
I called the number before Vodaphone cancelled it and the voice on the other end was Asian! I suggested to Vodaphone they do the same and if it was not a very angry, elderly Scotsman on the end of the line then they should know that it was not my dad!
How did they get his details? I have my suspicions that it coincided with him being hospitalised just weeks beforehand! Due to his and my mothers ill health he had not been anywhere for some time.
Report this to the police and maybe consumer protection. Did you get a phone number?