Viewing 5 posts - 1 through 5 (of 5 total)
  • MacBook Pro help
  • iolo
    Free Member

    I’ve got a early 2015 MacBook Pro retina running latest version of El Capitan. I was just checking my emails when the keyboard and mouse became unresponsive. Cursor didn’t move or click and couldn’t type anything.
    I held the power button down for few seconds and it switched off. Powering back up on the login screen nothing works again. After a while a message comes up saying it’s looking for a keyboard.
    Is there a master reset on these things? I don’t have another keyboard or mouse to try with it? I’ve got a lot of work to fo today so any help would be appreciated.

    iolo
    Free Member

    After the 8th restart it’s come back to life. Anyone now what’s wrong?

    jambalaya
    Free Member

    Hardware fault is my guess. Book an appointment at Apple

    IA
    Full Member

    Fire up “console” and look in the logs at the times the problems occurred.

    Three_Fish
    Free Member

    I’d try an SMC reset:

    https://support.apple.com/en-gb/HT201295

    Back-up first.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘MacBook Pro help’ is closed to new replies.