Thought I should post an update on how this progressed.
The frame went back to Orange, and sure enough it was a crack. Guys there were surprised, saying its the first time they had seen a crack there. Without question, they offered me a replacement 2010 frame.
However, I didn’t want a replacement 2010 ST4 (rightly or wrongly, there would always be a nagging thought in my head that I could get a repeat failure). After explaining this to Orange, I asked to upgrade to a 2011 model – again no problem.
Unfortunately for me, I actually bought my ST4 cheap when the 2011 model was on its way out, and was required to pay a sum to make up most of the value of the current RRP. As the new ST4 is a £100 more than the 5, I opted for an Orange 5 instead.
Effectively, I have ended in paying just under £200 less than you would for a new Orange 5. And to help out further, Orange fitted a new headset and seat post (as the ones on my ST4 would not fit) free of charge.
The customer service support from Orange has been top drawer. I’m taking the 5 to Wales this w’d to see how it compares to the ST4. I’m hoping I love it just as much – if not more.