As per thread last week re: Endura QC... Yet again stitching issues on a pair of clickfast liners that i have only worn 5 times. Q: As i have not kept the receipt and forgotten which shop i bought them from (mail order)do I return them to Undura and hope for the best or email their warrenty dept and explain, then hope for the best? Anyone had direct dealings please?? Cheers gang
Bike Forum
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Endura warrenty help please
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Posted 1 year ago #
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I usually find a phonecall to them and explain. Ends up in me sending the item for repair only for it to fail again and I bin it...
Posted 1 year ago # -
Just send it in with an explanatory letter, copy of the receipt and your contact details.
They did a good job in fixing a waterproof for me last year but it took AGES. And no one ever returned the phone messages I left chasing it up. It just arrived back at my house about 8 weeks after I'd sent it in all fixed.AFAIK the repairs person only works 1 or 2 days a week.
Posted 1 year ago # -
IME Endura customer care is first class. As per crazy lges.
Posted 1 year ago # -
I've got to the point now where it makes more sense buying cheap crap instead of expensive crap..
i currently frequent sports direct and buy airwalk baggies..
crap in the rain but they're cheap.Posted 1 year ago # -
Ta. I've resorted to stitiching them up again. Last chance then Endura can join the bin club! Had way too much of their stuff drop to bits on stitching...
Posted 1 year ago # -
Call/email endura, I had great service from them.
Posted 1 year ago # -
i had no joy speaking to Endura regarding singletrack shorts that came apart at the seems, she told me to contact the shop where i bought them from, which to be honest makes sense.
Shorts and top returned to CRC & Wiggle were replaced very quicky....
Posted 1 year ago # -
Frankers is right. When something fails, you should deal with who you bought it from, so CRC / Wiggle etc will deal with Endura themselves. That's what I did with mine... and as the sizes had changed so much on the Singletrack shorts (which I loved, but fell apart) they just ended up refunding me...
Posted 1 year ago #
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