Parcelforce I’ve found unhelpful once saying I had to wait for the card for some security reason or something. Though I was trying to redirect rather than collect.
Though on another occasion the card arrived and online options were just to redeliver or arrange to collect another day, so went to depot late and tried to collect. It was “on the van possibly” but they didn’t really know, but the depot person went off to phone the guy and turned out they were on the way back in the next hour and would ring me when they arrive. They did and managed to pick it up just before close.
Likewise the following day wasn’t an option as was away.