Royal Mail missed the boat about 20 years ago when they could have positioned themselves as a global email provider. Easy to say with hindsight, although a friend of mine did approach them with the idea at the time and received short shrift from them.
They were too cheap for letter post until it was too late.
Now, they seem to want to cherry pick what, how and when they deliver.
From my outside perspective, poor incompetent management for too many years and a culture that harks back to the days of British Leyland and it’s not surprising really.
Yes, because they were controlled by politicians who were only interested in the cash they could deliver to the Govt – and the political impact of any price rises.