Sorry to hear you didn't enjoy your holiday. I assume you've pitched your complaints to SC. Let's hope they respond.
The "amateur" standard of guiding seems quite serious to me: insufficient numbers/cover, disinterest, poor trail knowledge, missing equipment, losing a client, illegally over-occupying a vehicle, illegal riding. Did they have first aid skills and gear? What would have happened in a safety/legal situation? Maybe things didn't unravel for you, but they might for a future client.
In regard to SC I don't want compensation
I'm not sure why not. To an extent, they wasted your time which you cant get back. They may even have put you at unnecessary personal risk. The threat of paying back some of their fees might make them buck their ideas up.