PlusNet – Any Good?
Found their tech support to be staffed by chimps. We had an issue with our broadband with we couldn’t get connected. It was blatently a line problem (turned out to be an rf filter in the master socket), after 8 weeks and god knows how many phone calls I got farked off with their script of have you turned it off and on again etc etc….. I switched to zen (who at the time where only a smidge more pricey) and et voila I got a knowledgeable person and a bt engineer sent round to rectify the fault it took a few days. Best thing is plusnet still expected me to pay for my lack of broadband service and wouldn’t release me from contract even though they couldn’t provide a service (they are responsible to report to BT wholesale for faults) 1 letter to trading standards later…..1 MAC to migrate with!Posted 8 years agoMrSmithMember
absolutely terrible. i will make an effort to persuade anyone not to sign up with them. a nightmare to deal with, ended up with oftel getting involved as what they were up to with withholding mac codes was basically illegal. spent up to 2hrs at a time on hold waiting for the support phone lines to be answered. consistent down time with service even though 500yds from a BT exchange. there was even a forum set up by irate customers the situation was that bad with a high percentage of dissatisfied customers.Posted 8 years ago
been with zen since then. expensive but worth every penny.zokesMember
To balance the arguments, I’ve been with them 4 years, including a house move in that time, and they’ve been faultless throughout, including the speed at which they had broadband up and running again when I moved house. Mind you, I signed up under Metronet, before they were swallowed by PlusNET. However, I moved house whilst they’ve been PlusNET, and their level of service was faultless.Posted 8 years agoRooleyMoorMember
dawson – Member
the basic Plusnet package is £5.99 for the first 3 months only
that only applies if you’re exchange is not classified as ‘Market 1, Market 2 and Market 3’
Our exchange is classified as Market 3 (check samknows.com)
“Four or more ‘principal’ operators provide broadband services at this exchange. Service in this area has been deregulated!”
which would mean we would continue to pay 5.99 per month after the 3 month period has ended.Posted 8 years agoDezBSubscriber
Was with them for about 5 years – did have problems a couple of years agoand found the support to be “staffed by chimps”, as above. Apart from that very reliable.Posted 8 years ago
When I phoned to change providers a few weeks ago, they offered to knock a fiver off my broadband charge – do that every 6 months,you should get a pretty cheap supply!pantsonfireMember
Been with them for 2 1/2 years after a very stressfull year with Tesco had a problem in the new year but it turned out to be a problem with the BT box/line thingy. Otherwise had no problems. Tech support is staffed by nobheads but then name me a tech support that isnt.Posted 8 years ago
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