They do have a very relaxed approach to emails and updates. For anyone else considering ordering this is what to expect.
paid 28/09, at the time the website said dispatch from 10/11
11/11, I emailed asking for any updates, got a response 17/11 saying it was ready and they were waiting on customs forms.
28/11 I asked for an update, no response.
05/12 I emailed in the evening and asked again, got a response 07/12, it was dispatched on 25/11!
it arrived in the country 30/11 and I don’t expect to see it this year. I’d been eyeing the bargain Nukeproofs with EXT shocks as a plan B but I’ll try and forget them now.