“Free returns but if the dvd goes missing they bill you , they did with me, and they want admit stuff gets nicked.”
Not in my experience. I reported a disc missing, they sent me a replacement straight away. I received a claim form through the post a few weeks later that I had to sign and return within 7 days or something (in the enclosed freepost envelope) so they could claim the value back from Royal Mail. I didn’t have to pay anything. I also had a faulty disc sent through, when I reported they sent another immediately.
My experience exactly. I have been a member since it was still Amazon (so about five or six years), and other than a few thefts, which were handled immediately and with no problems, as well as two damaged discs (which were replaced within 48 hours), I’ve not experienced a hiccup.
Strongly recommended if you love film. Ha ha.