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Not much more I can publicly update on (I'm not an operational or tech person and of course there's a criminal investigation happening right now) but suffice to say there is a huge amount of work going on assessing the detailed extent of the attack and what data was actually accessed.
For those who are former customers that assessment will also relate to any retained data that may have been included. If you are a victim of the attack the plan is to contact you as well as current customers.
Our comms teams are working 24/7 over the weekend to keep our customers updated.
I was working out of one of our North West offices yesterday and today. To say the mood is sombre amongst every member of staff there (a few hundred people) - even those who aren't directly engaged - is an understatement. I've been to happier funerals.
We're the first to admit TalkTalk is an imperfect company but doing the right thing for customers is at the heart of everything we try to do. That's what's so heartbreaking about this.
all ISP are a bunch of money grabbing bastards. they do not do it for fun.
Talk Talk are an 'added value' reseller. Best avoided anyway, despite the hacking.
If this fotum allowed swearing then I would wonder what the bloody hell are you still doing with talkshinetalk.
Remember tiscali was it who they took over from they werent much cop neither.
Honestly do the right thing and go to BT.
What the hell were you thinking as sure youve done similar threads bout talktalk net connection issues int past.
must doff my cap at OMITN.
not sure what you do for them fella but you are personally smelling of win.
the company still sucks btw 🙂
Bet all those details are already for sale on a Russian darknet fraud site.
In Russia the government/security services turn a blind eye to even large-scale fraud & hacking as long as it's directed at foreign organisations.
Meanwhile the IoD shows it doesn't "get" internet or system security
Meanwhile, business leaders called for urgent action to tackle cyber-crime. The Institute of Directors said only "serious breaches" made the headlines, but attacks on British businesses "happen constantly". [url= http://www.bbc.co.uk/news/uk-34622754 ]Sauce[/url]
Take responsibility for your own systems and spend the necessary cash to secure them. It isn't "somebody else's problem' it's yours. Reduce the opportunity for someone to break in and let the less secure take the risk.
Well I've not had a single email from TalkTalk yet.
And I tried calling their, not UK based, help line to see if they held my debit card details on file* and 'Julie' on the other end couldn't even understand the difference between Direct Debit details and Debit Card details. Shocking service, and another customer lost.
(*I know they have DD details, I'm 99% sure my debit card isn't associated with the account but can't check).
Honestly do the right thing and go to BT
It doesn't take much looking to find people cussing and blinding over BT too. Just like energy suppliers, it's almost entirely the luck of the draw whether you have a faultless or terrible experience.
Until last weekend (!) we had been with TalkTalk for years with no problems whatsoever despite moving house repeatedly. We only changed because they added telly service which we didn't want "for free", then put the price up...
Well I've not had a single email from TalkTalk yet.
I got mine - it was sent yesterday. But Talktalk/AOL email classified it as spam, so I didn't actually find it in the spam email folder until today 🙄 .
Anyone who hasn't had the email this may help.
[url= http://newsthump.com/2015/10/23/talktalk-customers-to-learn-about-hack-next-time-they-manage-to-get-on-internet/ ]Details here. [/url]
[url= http://www.bbc.co.uk/news/uk-34643783 ]http://www.bbc.co.uk/news/uk-34643783[/url]
'Boy, 15, arrested in Northern Ireland over TalkTalk hack'
We're the first to admit TalkTalk is an imperfect company but doing the right thing for customers is at the heart of everything we try to do.
Really? Not in my experience, the Indian call centre has to be THE WORST call centre I have ever had the displeasure of speaking to. TalkTalk mistakenly had two accounts running for me when there should have been only one. I called and spoke to the Indian call centre several times over a period of three or four months, every time I was told they would cancel the surplus account, every time this wasn't done. This was particularly annoying as TalkTalks accounts section threatened me with a debt recovery agency if I didn't pay up for this service I never ordered. It was only when we eventually got through to the loyalty department in the UK it finally got sorted (but it took them two separate attempts).
An absolute shambles top to bottom, the wifi speed isn't particularly quick or reliable.
Now we see that the hacker could well have been a 15 year old boy! Well done TalkTalk, it seems you have nothing but contempt for your customers from your incompitent call centres through to your inadiquate care of our bank details.
Well done, as soon as I can I'm out!
OMITN has done more for TT's reputation than the top boss interviewed on R4 recently.
With regard to Talk Talk taking a hard line with customers who wish to cancel their service with them, surely the consumer rights act covers their desire to cancel if they are dissatisfied?
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Anyone care to argue that Talk Talk have provided their service with reasonable care and attention? Or that their exit fees don't represent unfair contract terms?
ourmaninthenorth...
Any idea when TalkTalk are going to get their MyAccount back on line? I can't muster up the energy or willpower to spend any time on the phone with them!
Ta!
Meanwhile the IoD shows it doesn't "get" internet or system security
More worryingly, TM's new legislation may end up outlawing string encryption in the UK, which will be a huge benefit to organised crime wishing to hack systems but do nothing to stop criminals using strong encryption (which you can download for free from international sites and use illegally in the UK)....
Completely insane, but that's the Tories for you.....
http://www.bbc.co.uk/news/uk-34643783'Boy, 15, arrested in Northern Ireland over TalkTalk hack'
"The good news is that we haven't been hacked by Russian cyber jihadistsTM..."
ourmaninthenorth...Any idea when TalkTalk are going to get their MyAccount back on line? I can't muster up the energy or willpower to spend any time on the phone with them!
Ta!
Hi - sorry, only just seen this. We got it back up yesterday - a significant number of people worked around three days without sleep to get it back up. We're working on getting all the funcitonality back as soon as possible, but doing all the penetration (etc.) testing we need to do across every component to make sure its's secure does take time.
Apologies for going quiet on this thread - I took the view that I shouldn't have been another channel of communication when our comms teams were in charge of that. Also, given that I am privy to (share) price sensitive information I didn't fancy going to prison for Market Abuse..!
Cheers ourmaninthenorth - sounds like you are doing some good work and need a crate of Red Bull to keep you going! You should have the most secure system of them all after this.
Still can't see MyAccount login though, just see a holding page asking people to call or live-chat.
...and as you are privy to inside info, would you know if I customers can wangle a free fibre upgrade! 😀
The good news is that we haven't been hacked by Russian cyber jihadistsTM
But jambalaya is normally right about everything - especially when it comes to blaming Muslims for things. Weird.