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Not so long ago, they used to deliver at 8am and 1pm.
I said I don't have a problem.. The post office is on the way to work and never that queued!
Its now 4pm ( and over 48hrs since posting )and the sorting office still don't know where my guaranteed by 1pm the next day parcel is.
Shouldn't you be able to claim the value that the package was insured for when posted then? I think I've been told that when paying for guaranteed delivery on items I'm posting.
I actually think Royal Mail is pretty good. I'm sure it varies place to place but they are really helpful round here: The postie tried to deliver a parcel for me the other week and I wasn't in. But he passed me in his van the same afternoon when I was out with the dogs and he stopped and gave me it.
My local postie is awesome, he's always smiling and nice, and if he sees me leaving and walking down the street he's always got a cheery hello, and if there is any post for me, he'll tell me.
The sorting office is a 5 minute ride away in Whalley Range, I'm fine with that. Always been helpful as well.
Parcel Force on the other hand, bunch of useless ****ers. Bought a pair of Tora SLs off here in December, the seller sent them 48 hour delivery. Got them nearly a month later. Seems the local parcel force depot didn't like the address. I got told that they "maybe couldn't read it". Even though I had to confirm my address compared to the one on the system. I was given no answer when I questioned why they would have a problem with the address on the parcel when they had a perfectly good address on the tracking system.
Mostly annoyed by that as, 1) I spent most days over the month waiting in until post/other courier had been round our way. and 2) it held up the build of my bike for ages.