I imagine Merlin is run by a crack-team of German Bureaucrats
Ninja kittens actually.
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Oh dear. Too good to be true.
Yet another order failed due to lack of stock control.
I love PX bikes. Just had enough now. I'd rather pay more and actually get something I think.
I'm sure I'll be tempted back one day with their great 'too good to be true' offers. But seemingly they are too good to be true.
Poor CS bloke I spoke to sounded really frustrated with their stock control. I feel sorry for them, having to deal with so many complaints about it. He reckoned nigh on 50% of calls.
[quote=hora ]I try to be polite to the CS people. It's not directly their fault.
I'll say it again, treat people how you'd want to be treated. They aren't servants/low lifes/scum/etc. They are humans and passionate about cycling.
FWIW, Dave from Planet X once told me on this very forum that I was being too nice to the folk I was speaking to whilst trying to get a long-standing issue resolved.
Only a few pairs of socks .. Waited 3 weeks then an email saying out of stock . Would I like to wait for the next delivery of items .
I said no
Refunded promptly enough but overall disappointed .
