uplink.. I pretty much filled the tank.. I had driven about 300 miles in the week and this was the morning of return. ... I am still looking into insurance options
And as numerous people have pointed out, it'll be the insurance excess on the policy you took out.
Only you can know that, unless you just assumed it was the same excess as every other insurance policy you'd ever taken out!
Look on Avis's website, I'm sure it'll tell you there.
I wouldn't try the 'you only told my wife and she's on happy pills anyway' tack - they weren't to know that, you were and yet you trusted her with the job of doing the rental bit. Are you sure they didn't tell her and she didn't pass it on?
Time to fess up, but you might be able to get it drained and scrutinised for cheaper than the excess rather than just pay that.
Are you a member of the AA / RAC? Might be wortha call to them, as well as breakdown cover they provide members with advice and where appropriate legal services don't they?
It comes down to two problems.
1) They expect you to have a clue about the sort of car you hire, if you dont know what fuel it takes you should confirm it before fueling it, after all, all it takes is a quick call to the people you hired it off. Personally I have no idea how you wouldn't know it was a D, but I suppose absent-mindedness or a non-car-lover may make that mistake - however it is a mistake that is someones fault. Lack of stickers is not really an excuse, rental companies do not de-badge cars, if you dont know what fuel it is, check the boot for the model type. Why you'd just ASSUME it was petrol is beyond me.
2) Regardless of fault, you can't prove it has no stickers, if you mention this in correspondence they will simply stickerify the car before you come to see it and you lost the argument anyway. You wont take it to court as it's not worth the cash.
Whoopsy!
How do you drive a diesel 15 miles with a tank full of petrol? Didn't know that was possible - surely the car would be in a seriously unhappy state on the road?
In any case, hope you can resolve things without too big a financial penalty.
No… but I do think in any rental agreement the vendor has a certain responsibility to inform.
Rest assured that somewhere in the rental agreement you signed you will have agreed:
* that you have understood the controls / functions of the car
* to take reasonable care of it
* to be responsible for any damage howsoever caused.
Unfortunately, as I said before, the rental company will have themselves well and truly covered.
garry... I don't know.. maybe it had enuf diesel left in.. but I did, and it did.. and thanks.
I've done it at work and given I've not hadn't had a car for 12 years and the works fleet had been diesels for over 10 years I did well. My colleague noticed when you got in the cab and smelt petrol so the vehicle never moved so minimal damage done. Totally my fault as it was for you don't think you can blame them for not informing you, easy enough to check and was just a moment of foolishness.
15 miles is nothing for a diesel it would do that with what was in the fuel line. As for how did you not notice it was a diesel, they are far from chuggy booms the use to be.
even if there's no damage, warranty will be void unless entire fuel system replaced.
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Feel sorry for you pal. Regardless of how sanctamonious i and others are coming across its an easy mistake to make. But it was a mistake 🙁
If I remember from my previous Avis rentals the excess is normally around £600. Which if you've ****ed the Pump and Injectors is a pretty cheap deal as its a 2-3k job to get fixed!
Actually just looking at Avis' web site and one of the specific things not covered by the insurance is mis fueling. Are you with M&S?
PePPer
M&S.. no, but why?
cos you may be covered under their household insurance, for things like this if you had their all expenses policy.
Just deny everything!
You handed the vehicle over in full working condition, they accepted it - they can't prove if it was you, one of their staff, or someone who used the vehicle after you.
Well I'm pretty sure a company as big as Avis holds records of all refueling made by it's staff. I don't think employee can walk away without a receipt so they can probably prove that it wasn't them who refueled it with petrol.
Another case would be if the car was rented out the same day after You returned, but as You wrote they only drove it to the depot and noticed it, plus You know it was You who did that.
The only thing is You dropped the keys in the box, and as no one was at the desk than the agreement wasn't signed by any staff.
Can they just charge You for the cost of the job just like that without prior notice or would Avis have to take You to court?
Looking though the Avis website. Where?! I cant find the clause on mis-fueling. I'd cancel your card asap and look through your paper contract. Mis-fuel is the same as an accident (its accidental damage to your car after all).
[url] http://www.avis.co.uk/VehiclesAndServices/Additional-cover#2 [/url]
this is for the UK site, but knowing avis it will be the same throughout the world
thanks PePPer.. the rental was in the UK
and thanks hora.
Going back to;
[i]Dispute it. HONESTLY- whose to say a staff member didnt misfuel the car after you had dropped off? [/i]
I had a dispute with a rental company last year when they tried to charge for refuelling after we had filled it to the brim before return. The receipt was lost so I asked them for proof that they had filled it up, at which point they said 'alright we don't have any proof, here's your money back'.
So I'd suggest if you do want an easier way out, say you returned it empty as you didn't have time to refuel. Obviously no member of staff is going to own up to it, but who would even if they had done it? You might have to pay for a tank of fuel but heh...
Sad to say, hire car companies deserve what they get IMO going from experience.
No probs I feel like a reet **** now as I thought you would be covered by insurance. 🙁
So I'd suggest if you do want an easier way out, say you returned it empty as you didn't have time to refuel. Obviously no member of staff is going to own up to it, but who would even if they had done it? You might have to pay for a tank of fuel but heh...
But he has already admitted to them on the phone that he did fill incorrectly.
And besides, that is dishonest and I don't think the OP is wanting to be dishonest (despite some posters beliefs) - he just wants what he sees as fair treatment due to the other party's lack of communication regarding the fuel type.
Just another thought - I particularly HATE diesels (my choice, let's not get into an argument as to why) and if I hired a car I would probably assume it would default to being a petrol and manual unless specifically requested otherwise (or specifically advised otherwise). Obviously it is very easy to tell whether a car is manual, less so (especially for someone who is not car-obsessed like myself) to tell whether it is petrol or diesel.
I pretty much thought.. but didn't want to voice the thought.. that insurance would be invalid.
also looking into this... this org. will apparently act as mediator.
http://www.bvrla.co.uk/Advice_and_Guidance/how_to_handle_complaints.aspx
and once again thanks for the support M_F... and yes I want to be honest and fair, but I don't believe I should have to buy a car for Avis ( without insurance and driving that far there is a good possibilty the car is a write off ) for... a F*ck up, which once again, and I hope so say for the last time was , yes in my belief, a F*ck up on my part as well as the rental agent.
mods... sorry for messing with the swear filter.
i done it once to my seat ibiza diesel. only noticed after paying and looking at the receipt. had to ask myself why i'd paid £1.30 or so /litre as opposed to 90p.
luckily i noticed before starting the car. sent the GF off on the bike whilst i waited for a tow.
took it to a local mechanic and it cost me £60 to put right; tank drained and new filter to be sure. the guy even stuck half a tank of diesel/veg oil mix in in exchange for the petrol he took out.
lucky escape and a mistake i am unlikely to make again.
good luck with Avis. you are in switzerland, like most swiss do you not have personal 3rd party insurance? claim on that?
alpin, I am in CH but remember I am American... not really sure what you mean by personal 3rd party.
I have auto insurance of course ( thru Zurich Insurance ) and am waiting an answer from them if they will cover anything.
Grynch thats why I was asking whether you were in M&S (marks and spencers insurance) cos they give 3rd party insurance with their premier cover.
AFAIK a modern diesel engine will just die and need a flush-through if you've mis-fueled. The engine probably ran as there'll be a pressure accumulator in the in-tank pump, the fuel within sufficient for about 20 miles. The petrol in the lines will simply just not burn once it gets through the injectors.
Petrol engines die quite spectactularly, within a matter of seconds.
Older diesel's would cope with up to 20% contamination after that you'd get damage to the injection pump.
We've got an account with avis and tbh they're not a very good company to deal with. they charged me £80 to fix a puncture. I'd driven from Gatwick south terminal, up to the M23 roundabout and back to the car hire. barstewards. They're constantly trying to charge us for topping up, even though we've all got fuel cards and corporate amexs so we can see that our guys have filed them correctly. But then, they are owned by those lovely people at GE Capital.
Good luck fighting this one. I really hope you win!