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We've just had a tortuous trip back from Oz which included a hastily re-arranged connecting flight from Singapore to Frankfurt then Manchester.
Our original route was going to be Adelaide - Melbourne - Singapore - London, but our Singapore London flight was delayed and we were offered an oportunity to return a different route, so we chose Singapore - Frankfurt - Manc, saving the drive back up north.
At Singapore, it was frantic and very rushed, and lo and behold our luggage didn't turn up in Manchester.
We've reported it and are now just waiting for them to call, but have also called BA (the flight our luggage would have gone on to London), Singapore Airline who we actually flew with to Frankfurt, Qantas who had the original luggage checked to Heathrow and Lufthansa, who eventually brought us to Manchester.
The airline are all saying is is Lufthansa's job to find our stuff, but Lufthansa have only taken details of our [i]actual[/i] flight path rather than the original Adelaide - Melbourne - Singapore - London route which we think our stuff is probably still on.
What can we do?
PS: sorry if this is all a bit garbled, I've been up about 40 hours straight now.
My mates bags turned up 3yrs later. In Dublin. He's never been to Dublin.
Give Lufthansa the original route as well ...
Chekw - we've tried, but they just return to the checklist and ignore it. It's driving us mad.
time to hit twitter and make your displeasure public
Had mine lost a few times. It's always turned up so far. If it has the tags then it'll get to where-ever it should be going (Manc or London?). I'd contact lost luggage there and see what happens. It's actually quite nice to have your bags delivered to the door rather than lugging them home yourself, make the most of it 🙂
Cheers Nick. The original destination was London, but a delayed flight led to them hastily arranging a different route via Frankfurt to Manchester.
We can't seem to get any of the airlines involved in swapping our bags over (Qantas, Singapore, BA and Lufthansa) to try and trace the stuff properly.
Sorry to hear that as some airlines are just bladdy incompetent ... will take few days for your luggage to arrive.
hhhmmm ... tricky this. Singapore airline should be easier to deal with as they are very efficient.
For me flying long distance with different airlines I always make a point to check in my luggage again. Unless the whole journey is with the same airline.
That was our problem - it was meant to be Qantas all the way. We only found out when we got to Singapore that we weren't getting a smooth ride.
Did you keep your ticket stubs with the baggage numbers ? If so then it's all centrally tracked and when I findit there is a link you can use to find where it actually is. I'd just call BA again or Quantarse and tell them that they checked you in and it. Is their responsibility to trace your bags. They will turn up.
NZCol - yeah we've got that and we've been on at them repeatedly. Thanks.
How long since you lost em ?
My bags go awol all the time with work.
Not really worth gettig worked up about after the first time - they will turn up !
My bike went awol enroute to alps - was delivered to my chalet the next day !
time to hit twitter and make your displeasure public
Or 'unlike' them on FaceBook. That'll learn 'em.
He's probably older than 9 though ...
ahh Lufthansa, masters of German efficiency, who cancelled one of my connecting flights and didn't bother telling me, even letting me book a seat on the flight 3 days after it was cancelled.
say goodbye to your luggage and stat an insurance claim
Contact lost luggage at the proposed point of return. Those nice people will pop it over to you in a taxi once it turns up. Been in this situation at least 5 times and it has always turned out OK.
So we now know that it's apparently "definitely not in Singapore". So it's either in Australia still, Frnakfurt, Heathrow or Manchester.
Or somewhere else.
say goodbye to your luggage and stat an insurance claim
My parents did this, about a month after the insurance paid out, their samsonite case turned up, bent, with tyre marks on it and smelling of jet fuel.
Insurance co didn't want it back, so I now own a battle scarred samsonite case, which is nice.
American Airlines lost my bag when I was on a point to point trip across Colorado.
The American Airlines help line was brilliant - after about half an hour u got through to the thickest person in the world who had me riding over 12k feet passes in my undies.
BA are very sharp about getting stuff sorted out via Twitter.
BA are also very good a losing things in the first place. I guess they get a lot of practice trying to sort things out