DelFull Member
Hmm. Fixed price servicing right up until the point things go wrong eh? Why am I not surprised? (VW owner)
Fixing a snapped bleed nipple isn't part of a service. I'd expect to have to pay for something like that.
The Audi service plan is fairly decent value* ime, not just because it's only a few mins from my work
*Disclaimer - not idea what it's like for an RS
They stuffed it up, we are where we are.
They agree to fit a second hand caliper which you source and give to them. They free the bleed nipple on the bench, before fitting.....
You think it's good value? You (we!) are paying about 200 quid for a stamp in the book, a 'clean' a blind man would do better, and about 40 quid's worth of consumables. ?
Don't get me started on the markup on oil...
Those showrooms aren't paying for themselves!
(I know, I know, if you don't like it. etc)
Anyway I'm glad the OP got his car fixed.
DelFull Member
You think it’s good value? You (we!) are paying about 200 quid for a stamp in the book, a ‘clean’ a blind man would do better, and about 40 quid’s worth of consumables. ?
Just paid £150 for a service + MOT on an old Focus. So service + mot (car is now 4 years old) + warranty + breakdown + convenience (from the dealer being in a better location for me than an indy) for whatever ££ makes a lot of sense in my situation
andybrad
On putting the caliper on they did want to keep it for a few days as they said they were struggling to bleed it. As soon as i asked for a courtesy car it was ready.
Mysterious.
Just paid £150 for a service + MOT on an old Focus. So service + mot (car is now 4 years old)
4 years is not an old Focus! £150 for all that lot sounds good value though. Must have been a small service.
The Focus is 10, the Audi is 4
I just booked my Ovlov in for a major and MOT today. They wanted, wait for it, £700 of your post Brexit British pounds! I shit you not. It's a V90 not a golden w@nk chariot with hot and cold running women...
I managed to get them 'down' to £500 which is still bloody silly. I expect many sexual favours, 4 tyres and much fawning for that...
You do know that the service manager is on a decent salary plus commission?
A decent trained main dealer tech will be on over £30k , plus bonus if he gets through the work quickly.
A large main dealer will have a head honcho on , depending on marque and location £70k plus bonuses.
So every person involved in fixing your car has a personal vested interest in making sure it costs an arm and two legs every time you set foot in the door.
You also missed that the techs are on commission for anything extra they find that the customer agrees to add to the job. I’m sure the service desk staff will be too
Just to add. I thought the garage handled it very well and this was a reasonable outcome. While, yes id rather it not cost 300 quid im also in the fortunate position that it happened over a weekend and was able to re arrange tings to have minimal impact. The fact that the service manager was on the phone to an engineering shop and a brake refurb specialist before i phoned was very impressive that they took ownership and were looking for a resolution.
Yes it costs a fortune and the plan is 27 quid a month. Ive since cancelled this as im working in Halifax now and theres CM tuning around the corner (RS specialist) so will take it there next year. As for the consumables there is a significant RS tax on this car. So much so im considering swapping it for something with lower running costs, Like an old aston martin!!!!! but its absolutely brilliant and im struggling to do so. Definitely one of the most capable (fun is different) cars ive driven. for example the air filters are 125 quid each! and theres 2 and thats from autodoc never mind a main dealer!
You also missed that the techs are on commission for anything extra they find that the customer agrees to add to the job.
Must be a good commission, Shark wanted about £120 a corner to do discs and pads on my Focus after they identified them needing done on the service.
I had a lengthy chat with a time served BMW tech I know a couple of months ago. The top techs are on low 40s, when they can get them. No mention of commission, either for the techs or the service desk. No more open workshops for 'homers' at the weekend. They can't get staff and experienced guys are leaving to go to independents or set up their own. More recently they've had to offer above the salaries of existing staff which as you might imagine has gone down like a shit sandwich
