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[Closed] Faulty Garmin 810 - best way to return item?
Bought this from Aldi several months ago. Its now faulty, it won't show up as a drive on the laptop and screws up file explorer when connected. tried everything and I think its faulty.
Aldi say they have a 60 day returns policy and for me to contact Garmin. Garmin say they need a returns number which seems impossible to get from their website, obviously making it difficult for consumers.
Can I legally return the item to Garmin without a returns number and expect them to honour the warranty? Anyone know what my stat rights are here? Thanks for help !
Aldi are your legal point of contact. Trading standards should be your helping hand with them
They might say that, but it's bollocks.Aldi say they have a 60 day returns policy and for me to contact Garmin.
Aldi should deal with it but I found Garmin support to be good.
Reported fault through the form on their website, got given a return number.
They won't just automatically give you a return number because they want to troubleshoot the fault first. The form has space to describe what you've already tried.