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Still you are probably a really nice guy
Wellll, unfortunately..
Hope you get a result out of ebay anyway. I do apologise for being annoying.
I certainly wouldn’t be happy about it but we clearly have different ways of looking at effort versus return unless you really have nothing else to do.
I was rather thinking, it must be nice to in a position where you can just shrug and write off £400. Someone who spends £400 on a trampoline could be loaded or could have spent the last 11 months saving up for little Timmy's birthday, we don't know.
If it were me I'd be spewing that I'd just had my pants pulled down for that sort of cash and would be aggressively pursuing it on principle, "effort vs return" be buggered.
Have you appealed a decision using the online process with ebay?
The evidence you seem to have is exactly what they're asking for.
Stop talking to ebay, stop talking to paypal and stop talking to the seller, its just going around in circles.
The law will never allow you to be out of pocket, and allow someone to make 400 quid where you have nothing to show.
Small claims court- Small fee but it cuts through all the pretend power ebay et all think they have.
Soon as its legal they know they dont have a leg to stand on and you are willing to act on principle.
Worth considering using chargeback on your debit card - contact your bank.
https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/#reject
It may take a while as the seller is likely to dispute it.
Good luck with whatever approach you take
What a bloody mess op.
Doesn't matter what the item was, £400 is a lot of money and I would also be seething!
Good luck with sorting this out mate.
If it were me I’d be spewing that I’d just had my pants pulled down for that sort of cash and would be aggressively pursuing it on principle, “effort vs return” be buggered.
I will say it again, we clearly have a different perspective on effort vs return. Nothing wrong with that but I personally could see a lot of time and hassle that to ME is worth more than £400 in order to get £400 back. I am a very objective and emotionless person (I have condition you know)
If the small claims court thing is very simple and efficient then I would go that route.
What I would also do is learn the lesson of looking into who I buy from and look at what courier they are using when buying anything I deem as expensive. Maybe even buy from an actual shop to really make sure you get the item.
Time for an update, and it’s good news.
after PayPal found in favour of the seller, I again emailed the Uk MD of eBay, we got an email back today saying that they could see we had provided everything and as a gesture of goodwill they are giving us a full refund.
They did say that normally it’s not a good idea to open a Paypal case until the eBay one has concluded as PayPal are their financial arm and they normally won’t override a Paypal decision, I had just assumed that opening a paypal case would help, but obviously not.
By the wording I get the impression that the seller is not paying the refund, as they were very clear that this is not normally something they do.
Main thing is we are getting our money back, hopefully Karma will visit on the seller in some way.
Thank you for all the suggestions and ideas.