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Morning, after a bit of advice
We ordered a bed online, from a retailer (relatively well known one). I paid extra for the bed to be brought upstairs, unpacked and packaging and old bed removed. Part of this was I knew our stairs are a bit tricky (90 degree bend) and I thought there was a risk they wouldn't fit (hence if they didn't the guys just take it back and we get a refund under their T&C's)
Well it arrives (wife at home), delivery drivers refused to remove from boxes, in case they caused damage. They assure my wife they expect it to fit, if not just phone up to arrange collection. They take our old bed.
I get home, after an hour of trying all sorts of angles its clear it isn't going to fit. So I have some massive boxes in the dining room, and no bed to sleep on anymore.
I have 14 days to return and I cannot get hold of the retailer to arrange collection - I have emailed last Thursday SLA of 48hours not met, spent 15mins on hold Friday and requested a call back in the hour (didn't happen) and just spent another 15mins on hold and requested a call back again.
Getting a bit twitchy as its a lot of money, I no longer have a bed and sleeping on the floor and I have a room out of commission filled with boxes.
Altogether a bit of a cock up, and I can't get through to customer services to help....
Thoughts? Twitter shaming seems to work for some, though I'd have to setup an account specifically for it.
They still seem to be sending me emails marketing new products.....and we have another order for bedside tables with them too.
Could my credit card help out with a charge back?