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So no resolve yet
Citizens advice said I have to wait 14 days to give them chance to sort it.
Gave very a hard time the other day.
Didn't work.
If there was a 'Waitrose' equivalent delivery option upgrade that cost you a good dollop more but your package got delivered on a feather bed at a time convenient to you by a uniformed driver with a nice smile to avoid any potential hassle - would you pay for it?
Maybe, there are certain services I’d avoid if given the choice. As you’ve said, they’ve all got downsides (eg. DPD, which round here is pretty reliable… except I saw the DPD van pulling a spectacularly dangerous overtake on the local single carriageway A-road)
I got the impression, hopefully incorrectly, that the transaction under discussion is business to business?
If that is the case then I don't know anything about that I'm afraid.
I got the impression, hopefully incorrectly, that the transaction under discussion is business to business?
CCR won't apply if so
Technically I purchased it as a freelancer. But it's purchased with no mention of a business in their credit process. But then freelancers are just individuals.
(I didn't buy with my company card.)
Buying a high value item from a mainstream catalogue company who aren't know for their customer service would make me nervous even if I was using a credit card for protection. No way I would do so using their in house, flakey, credit offering.
Buying a high value item from a mainstream catalogue company who aren't know for their customer service would make me nervous even if I was using a credit card for protection. No way I would do so using their in house, flakey, credit offering.
Here's me thinking a big mainstream brand would be reasonable.
As I understand it unless there's a huge conspiracy - it's the courier that's literally not delivered the goods.
Customer service from very has been attentive so far if not totally reassuring.
You pays your money ...
Although it's a tad stressful I'm not gonna sweat too much as 30 years plus of ordering stuff this is one of two that has gone wrong and the first was resolved in our favour.
Been reported to police?
Been reported to police?
Police may say it is the responsibility of the owner to report it. It isn't the OPs property until the company deliver it to him.
Been reported to police?
Maybe.
(Given I reported some local buggers walking around with rifles last week and they didn't seem bothered ....)
Got to let this 14 days things run out as the implication is neither party has been given time to resolve matters until then. As per Citizen's Advice.
I'm not suggesting there is a huge conspiracy. Yes the delivery company are at fault.
Unfortunately, for my sins, I have spent most of my career working for large financial services companies. The only time I haven't worked for a bank I worked for an ex catalogue company that offered store credit. Compliance with regulators to offer credit is complex, tedious and expensive. They are often operating in the murky end of the market with vulnerable customers, suffice to say they were creaking under non-compliance fines and complaints.
Just make sure you are assertive with your rights and if you don't get the result you are entitled to in a timely fashion escalate it to a complaint then, ultimately, you could take it to the financial ombudsman
https://www.financial-ombudsman.org.uk/consumers/how-to-complain/complain-financial-business
The FCA company checker:
https://www.fca.org.uk/consumers/fca-firm-checker
shows that Littlewoods/Very operate under 'Shop Direct Finance Company Limited' or 'Shop Direct Home Shopping Limited'.
If you look at those firms on trust pilot you will get a different view to those for Very.
N.b. I didn't work for this company, I have no axe to grind.
Not kidding. Even allowing for the fact people review when things go wrong, shocking incompetence.
https://www.trustpilot.com/review/www.shopdirect.co.uk?page=2
Just make sure you are assertive with your rights and if you don't get the result you are entitled to in a timely fashion escalate it to a complaint then, ultimately, you could take it to the financial ombudsman
Will do. ta.
Update.
This has now been fully resolved as far as my end is concerned.
Very have Investigators to check the facts (which is a bit frustrating as they take too long to get in touch and then want all the info that you've already sent.) But this guy was good - did his report within 48hrs of me sending info.
Raised a complaint about the speed of it all and then my account was completely cleared within 72 hrs of the inspector getting in touch.
Complaints dept have given me £25 goodwill and reset my 20% discount.
Yodel said they can't find the parcel and the driver has been subject to internal discipline. But at least they followed it up.
Very complaints did reflect on why they're using Yodel for high value items instead of royal mail - their other option. So maybe something went wrong there.
Mostly okay with all that - a headache as I bought another Mavic 4 - which is fantastic and did my early morning shoot with at UKs first planned carbon capture cement works.
Weather couldn't have been better for a sunrise shoot.
(Not sure what would have happened in hindsight if I'd not got CCTV...)
did my early morning shoot with at UKs first planned carbon capture cement works.
Is that the Mold North Wales one? Glad everything got fixed in the end.
did my early morning shoot with at UKs first planned carbon capture cement works.
Is that the Mold North Wales one? Glad everything got fixed in the end.
did my early morning shoot with at UKs first planned carbon capture cement works.
Is that the Mold North Wales one? Glad everything got fixed in the end.
Yes that's the one.
driver has been subject to internal discipline.
Ouch
I'm surprised the driver wasn't sacked. That's Yodel's usual response to complaints.
I assume internal discipline means they dealt with it this rather involving in the police.
It’s worrying what would have happened without cctv.
If i buy a bike online I’ll think carefully about options like click and collect
Glad the OP is sorted
driver has been subject to internal discipline.
Ouch
I'm surprised the driver wasn't sacked. That's Yodel's usual response to complaints.
Might have been for all I know.
The email they sent though was a useful bit of info in admitting it was not being deflected.
For me at least.
Glad that got sorted out for you dude. The wait for it to be resolved must have been painful.
Surely if they've forged your signature to steal an item that's reportable to the police. It's your name they are stealing under.
Was advised police won't move on it.
And ultimately I went the route that would give me what I wanted.