Cazoo: bargepole, don’t touch with – Page 2 – Chat Forum

DrJ · 2022-10-26T14:26:53Z

I've previously posted on here saying how happy I was with the car I bought from Cazoo. I guess the car itself didn't change much, but my view of Cazoo has done a handbrake turn and sped off in a different direction. As per my recent post, a mouse has been feasting on the fuel line of my Polo, resulting in a dead car in the middle of nowhere on Sunday morning. RAC showed up and asked me where to tow it to, and I foolishly requested them to take it to the Cazoo service centre in Newcastle. My thinking (to give it a grand title) was that it would be more straightforward to have warranty work done there, and also that it would be easier for me to get to by public transport than some garage in the wilds of Northumberland. Since then I have discovered that the "warranty" is provided by a 3rd party who have a "never accept claims" policy. Worse, I have also discovered that it's impossible to contact the service centre direct; you have to call a central number, wait 10-15 minutes on hold and tell someone your story, after which they call the service centre (more hold music) and then tell you that it will be ready tomorrow and that someone will call you. And repeat. And repeat again. So now it's Wednesday, the car will be ready tomorrow (riiight). And there's nothing I can do about it. I can't call the service centre and get the real story. I can't even get my car and take it to a proper mechanic, as it's not driveable - it's essentially held hostage and I'm stuck without transport. This episode has increased my feeling that maybe we need a second car. Guess where I won't be buying it from.

TheGingerOne

Posts: 1754

Full Member

I'm with Stumpyjon on this. A warranty essentially covers you for things that were wrong before you bought the car but we're not obvious or did not manifest into a problem until you owned the car but we're developing before you owned the car, with lots of exclusions for specific parts and wear and tear etc. Your car getting damaged after you bought it has nothing to do with a warranty unfortunately.

Posted : 27/10/2022 12:27 pm

chestrockwell

Posts: 6816

Full Member

Mate at work had a similar issue, rats ate through the wiring on his Discovery Sport. It took months of arguing and chasing up but in the end either the insurance or warranty paid up. Car was written off.

Posted : 27/10/2022 1:35 pm

CountZero

Posts: 33979

Full Member

My dealership uses a ginger tom and a yellow labrador to walk around cars as part of their pre-delivery checks; cat scan results and a lab report are provided with the V5

🤣👍🏼🎩❤️

Posted : 27/10/2022 2:19 pm

pk13

Posts: 2734

Full Member

RAC 100 Points check
Rodents Are C@@ts

Posted : 27/10/2022 2:24 pm

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Cazoo: bargepole, don't touch with