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I don't think it's unique to the building trade. I have a friend who is having an issue with a customers about some software he is writing dispute having a contract all signed.
I think it's been summed up in an earlier post that people see the cost and not the value...
Hang a door takes the same time to say as open a door..it sounds like a totally quick & simple process and gives no insight to the work involved..
People don't realise what they're actually paying for. They see a tradesman on site for time x and workout what they'd get paid for that time and then expect to pay an amount based on that and how they value a tradesman compared to their job. They forget about the other costs to their employer of NICs, pension, desk, buillding etc and the tradesmans cost of tools, van, training, qualifications, quotes, driving etc.
My favourite expression for threads on here: People know the price of everything and the value of nothing.
Cash job £100 p/d
South Wales
Fhaack?!
To the op, if FiL isn't happy offer to go round and takes the doors off and call it quits....