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proof of what?
Proof that chewkw is smoking way too much weed.
ghostlymachine - Member
Proof that chewkw is smoking way too much weed.
I ain't cool like you lot weed smokers so I shall stick to beardy's brand Virgin for non-clever mobile) for now.
Crap. Currently going through their complaints procedure due to mis-selling Mrs Feet a SIM.
Averaged 2hrs 5 dufferent departments to speak to the correct person. Managers never ever take calls.
They are the Dave Hinde of the communication world.
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I had a good check of their coverage around the north of Scotland, which was the tipping point after putting up with utterly appalling service and customer service.
The image below is a comparison I created off the Ofcom mobile coverage checker, looking at 3G/4G.
They are the Dave Hinde of the communication world.
😆
I think that sums them up nicely.
Just remember that coverage comparison above is actually skewed in Vodafone's favour.
Vodafone have been deploying 4G in the 800Mhz spectrum which travels a lot further than the 1800 Mhz spectrum that EE have used. So to get to their superior coverage EE will have deployed thousands more masts in Scotland than Vodafone.
BUT - EE are just about to turn on their 800Mhz spectrum from those same masts -at which point the EE coverage will get even better with no change likely from Vodafone for many years to come.
I cannot comment on customer service, it is a work contract.
What I can say is what we pay is outrageous (poor negotiating on our part).
I can also confirm the network is sooooo sloooooow no matter where or what. My sons and wife are on EE and it is so much faster when in signal, and you get that signal in many, many more places. That map of Scotland coverage is spot on.
I would not use personally on performance alone.
Vodafone's customer service is down there with the other luminaries such as TalkTalk etc. Minimum wage drones or overseas agents reading from a script with absolutely no customer service training. The thing is they get away with it because they can. It's a bit of a merry go round between the main mobile companies as people switch between the networks so none of them ever see's a massive shift away from or to their network. If there was a massive switch from Vodafone to EE they'd have to up their game. More likely though is that they would just drop their prices by 10% rather than address appalling service. It's cheaper.
I thought to test a bit further what the coverage is like in my area, I picked up a PAYG Voda sim. It never showed any 4G in multiple locations, so thought I would put some credit on it to checked the data speeds anyway. Put a fiver on it, bought what they described as a 500mb data extra and.....well....nothing. Apparently the data has been applied, my credit has had £5 taken, but I have no data.
Hardly encouraging.
I have a sneaky suspicion the data I bought only works in conjunction with one of their PAYG bundles....but if that is the case, then why could I buy it in the first place, and why is there no warning as such in the terms/info about that.
Harumph.
We use Vodafone in work, not very good at all, the other day I was within 300metres of a phone mast, line of sight and had no signal, my personal phone which was O2 had full bars. I stood in the same place about a month ago and the Vodafone was full bars. Just random coverage
The missus has been on the phone to them for the last hour trying to sort out the mess they promised to sort before she went on holiday.
I will be on the phone to them when my bill arrives if they haven't sorted my data usage when I was skiing. I tried to use their Eurotraveller service that allows £3 per day flat rate roaming but couldn't access it by text. I spent an hour on the phone without speaking to anyone. I eventually got a callback in the departure lounge at Heathrow, and apparently it would click in automatically.
It didn't, so apparently I spent £40+ on data .
Meanwhile, their sales team have phoned me half a dozen times in the last two weeks asking me to sign up for broadband. They expect me to hold while they check what they can offer. Shouldn't they do their homework first?
I've been with them for 15 years+ and they've generally been alright, but now, I'm moving ASAP.
To cap it all, they've recently "upgraded" their antennae in my area, so now I can't get a signal in my office.
Shower of shiite!
[url= http://eecomplaints.co.uk/make-a-complaint ]Seems they're not the only ones[/url]
Trailseeker - Vodafone get twice as many complaints per 100,000 customers as EE does - they were also the most complained about network operator for all 4 x quarters in 2015.
Hmmmm
Recently moved house and VF are the only provider with a signal that works inside our new house. Moved Mrs F over straightaway but I've got a month or two left on my 12 month SIM only contract before I can. I was going to get a VF sim but reading this thread has seriously put me off.
My main reason for moving from VF to EE years ago was 3G and 4G coverage was appalling. At least with EE if you get a signal it's at least 3G and more likely 4G these days.
And to be honest when you look at VF sim only contracts they aren't anywhere as good value compared to EE.
Decisions decisions.
Freester, if you've got an android or Iphone then even at home you can use app-free Wifi Calling on EE - no apps, your phone just uses wifi to make and receive calls / texts etc. Which is mostly a good thing apart from not being able to escape the boss at home with "sorry my phone doesn't get a signal"...
Truly appalling company with the occasional person in Belfast to resolve the problems. They actually took £473 out of my account last Dec and it took until July before they gave it back, despite admitting they had made an error! I won't bore you with the latest debacle...but its just as bad! 👿
I could tell you my experience with Vodafarkingfone, but you wouldn't believe me, I'd be typing til this time tomorrow, and I'd end up getting angry again.
So it's best that I don't.
Freester, if you've got an android or Iphone then even at home you can use app-free Wifi Calling on EE - no apps, your phone just uses wifi to make and receive calls / texts etc. Which is mostly a good thing apart from not being able to escape the boss at home with "sorry my phone doesn't get a signal"...
Only available on iPhone and EE Version of Android. I've got a Nexus so that's a no go.
In North Wales their signal is dreadful. I'd go for two days sometimes with no signal. Since been on O2 and EE, both vastly superior.
just5minutes - MemberFreester, if you've got an android or Iphone then even at home you can use app-free Wifi Calling on EE
3 have an app that automatically switches you over to Wi-Fi calls if you are out of signal, but have a Wi-Fi connection.
I imagine they are not the only ones to provide this service.
We've got decent signal at home, so have never used it, but thought it might be useful to mention it.