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If the first one goes in damaged make sure it’s removed and another fully intact sausage hammered in!
Ah, there's the problem. A pressfit sausage will never work...you needed a Birmingham Sausage Arm threaded sausage!
What I would have done if I had the luxury of £6k is go to one of my three LBS’s rather than online.
I had less than stellar service from a bricks and mortar bike shop with my £6k bike…
I really dont see the issue here. Yes, some threads were crossed, but what has the actual impact been? The bb worked, the frame hasn't been damaged, you enjoyed your bike for a year before you have needed to replace a consumable part.
Just what do you expect them to say?
Thanks for letting us know. Sorry? Or is it an attempt to get a free BB?
I originally assumed the op wanted to feedback the shoddy workmanship. Not how I’d play it, mistakes happen, but hes entirely entitled to do that if he thinks they caused the issue
but after alerting them I’m not sure what response he was looking for. An acknowledgement that they will look into it? For all he knows they have already done that. If he’s actually after a new bb, after a year of use…🤔
On the other hand if the issue had caused a problem from the off then absolutely a new bb should have been provided..
Customer service priority? In a previous job my boss criticised me because he had to walk from one room to another to answer a ringing phone which I was ignoring while dealing with a customer at the public counter.
So I asked him if the person who has taken the trouble to drive down to talk in person would need to wait while I deal with the person sitting in comfort at home?
Of course these days there is no longer any public counter and no option to phone your local place a d talk to someone who knows the area.
Progress
People on forums wanting to show how they're so blasé are going to the trouble of writing snarky responses really is quite contradictory. I've yet to meet people like this in real life, forums really bring out something strange in people, I personally think maybe give more time for a response from Ribble but don't feel the need to have a go at someone with a valid point to make. Ribble are off my list, not really on it in the first place though tbh.
If you don't stand for something you'll stand for anything.
It's about standards, without them everything goes to hell.
Maybe get the mods to delete your mid thread flounce 🤣🤣🤣🤣🤣🤣
Thank goodness, we’ll all sleep better tonight
I’d have waited a week before sounding off.
but don’t feel the need to have a go at someone with a valid point to make.
don’t think anyone was having a go at the op for asking them the initial question, although I think most people wouldnt have bothered. However making a point of trying to trash their name without giving them time to respond is not justified imo. I think ribble have shown their customer service is more than acceptable tbh. Just imagine if that had been a giant bike!
glad the op got a good result in the end.
A pressfit sausage will never work…you needed a Birmingham Sausage Arm threaded sausage!
Octa-links are the way to go. Eight sausages beats one every time.
Octa-links are the way to go. Eight sausages beats one every time.
Lorne is flatter
It's an outrage. Oh hang on.