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@Prof
To whoever answers this post under the name 'J e james' you must be the most useless of them all, as you knew i was having issues with my order yet did nothing about it. cheers.....and relax
In reply to this comment, can i initially inform you that i knew nothing about this order until the 30/11/09 when you originally posted your order query, so to have a personal dig at the main instigator of jejames being here to help you guys out, i feel is unfair.
[u]The facts[/u]
On the 30/11/09 you posted within this thread a request regarding your order.
On the 30/11/09 i replied requesting your account number.
On the 01/12/09 you came back to me with your account number.
On the 01/12/09 I promptly forwarded your account number to the manager
One the 01/12/09 i received an email from the manager of the Rotherham store informing me that he was going to investigate your order.
Based on the above, a colleague of mine looked into your order, and refunded the parts on the 03/12/09. You were called and there was no answer, so a voice mail was left.
I cannot answer why there was a 17 day delay on your order. But the manager of rotherham can.
I have forwarded an email to him, please await contact.
Sincere apologies for this once again.
Kind Regards.
JEJ
@Skyliner if you want to elaborate your issue in an email to me i am happy to get this looked into for you.
stforum@jejamescycles.com
All the best. JEJ
@walla24, @toppers3933, thank you for your understanding and glad i could help.
JEJ
Yeah lets have a bit of respect for the fact Jejames have a guy that reads forums and responds to peoples problems, havent heard any other companies with their finger so firmly on the pulse!
Within 5minutes of posting up that i was having an issue i recieved a very polite phone call which lead to my problem being solved.
I think that jejames is a very hardworking company who does actually care about its customers but is being let down a bit by its computer-ordering service.
Keep up the good work, thanks
Hi could you let me know when my bike will arrive, about £735 a Mirraco Blend Ltd ordered over the phone from Paul at the Chesterfield branch, ordered last week?
Thanks
@JEJ, 7 weeks for a seal kit is the shortest version. I gave your company the opportunity for me to "elaborate directly". Refund given, I went elsewhere - Nothing personal, just unsatisfatory.
I will take my hat off to you for posting on here and standing up for your company. Hope things improve for you all.
jejamescycles.co.uk wrote
In reply to this comment, can i initially inform you that i knew nothing about this order until the 30/11/09 when you originally posted your order query, so to have a personal dig at the main instigator of jejames being here to help you guys out, i feel is unfair.
OK i apologise for that comment, it was wrong to get personal,
however look at the "facts" from my point of view.
order on the 18th
wait 12 days -hear or receive nothing.
inform you of the situation on the 30th (with the exact time/date and value of my order im sure you could have worked out the order number)
wait 5 days to receive answer machine message on saturday morning. (why not just send an email?)
To wait 17 days to find out what i had ordered is actually not in stock and you have no intention of getting it in, is frankly poor, i had a similar issue in april, although back then when i sent a email to complain i didnt even receive a reply so i suppose in that respect you have improved.
@prof
I can't answer why there was so many delays surrounding your order.
As previously stated the manager of Rotherham can.
I'll prompt an email/phone call to you today in hope we can reach an amicable conclusion.
All the best.
JEJ
@SirJonLordofBike1 can you supply with some more information so i can find your account please.
Cheers
JEJ
Hi JEJ
Just received a very sincere apology from the mail order manager
Will give JEJ another chance in the future, so fingers crossed for next time.
cheers.
-prof. F
Thanks prof - glad we got there in the end.
All the best & have a great Christmas.
JEJ
just emailed re Order Reference Number: DG-1204-766072
Ordered a hitch for a Burley trailer.
Chose cheaper 5-7 day delivery.
After 8 days with no contact I had to call. "Looks like they are on back order - Oh no there's one at a different store that should have been sent over"
Another week goes by and I have to call again. "We'll investigate"
"Sorry but we don't know which courier we sent it with - Oh no it's here. We'll send it out soon."
To top it off I paid £16 but when I take it out of the packaging it says £9.99 - nice touch.
One less customer here
Rob
I'm sorry to hear about the experience you had when shopping with us online, i have sent you an email and CC'd the Manager of our Rotherham branch into the email who will look into your account at his earliest convenience.
Please allow 24hours for a response, at the moment he is between branches due to the new warehouse move.
All the best.
JEJ
Hi JeJames
can you let me know roughly when I am to expect a trike I have ordered fo my son
Order Reference Number: DG-1208-768729
regards gb
Top notch service again from the lads at je james for me 4 in 4 purchases 🙂
@pilgrimbob:
The Rotherham manager has sent you an email regarding your post.
I hope this helps & all the best.
JEJ
@Rob - thanks for the comment.
Barker Graham i have spoken to our Mail Order team and your order will touch down next week!
Cheers
JEJ
Order Reference Number: DG-1213-771847
Maybe I should listen to myself when I say never to use again, ordered on the 13th December and a phone call to them to see when it was despatched because of Christmas post I was told they are not in Stock 😯 even though when I ordered they were!! The guy on the phone said, "Yeah our website has a theme for things like this". I'm loosing my patience!!
@Skyliner - apologies for the delayed reply, today is my first day back and nobody else tends to the forums.
Specialized were closed over the Christmas period from around the 23rd to today so i guess thats why nothing was done with your order.
I have managed to speak to a friend of mine over at Specialized and if you still require one of these bolts it is yours.
The other item you ordered is in stock so we can fulfill your original order if you so wish.
All the best.
JEJ
Where are my forks?
Web Order - DG-1229-781192
Anyone home?
@JEJ. Thanks for the posting on here. Also want to report that I received an email (and a missed call on my mobile from your Rotheram branch) to advise me of the current situation. All in the post now I've been told. Thanks for your support.
Cheers
@JoeBones - just hang fire a mo - i've forwarded your info onto the Mail Order Manager who is coming back to me with the info you require shortly.
Cheers
JEJ
@Skyliner - who was the email from just out of interest? There should be a name on the bottom/top.
Glad your sorted - all the best.
JEJ
@JEJ. It's from Warehouse. But does say to contact Rotherham if need to discuss.
Kind regards
Any joy?
Ah, seeing as you're here... 🙂
Are you likely to get Sealskins stuff (socks and gloves) back in before the 'Puffer?
I ordered back on the 27th of Dec (showed in stock at time of order)and only just got mail from you yesterday stating they were out of stock.
Cheers
Paul.
What exactly are you wanting Barney?
JEJ
Thanks for the quick reply.
order: DG-1227-779810
SealSkinz Mountain Bike Glove 09 and a couple of pairs of SealSkinz Mid Thermal Sock 09. All size large.
Cheers
Paul.
Any chance?
i posted this originally to get an overview of what JEJ customer delivery times were like,thats all.i think its good that jej post on here but cant people just contact them directly with a query rather than contact STW to then contact jej?otherwise this is just gonna run and run?? just seems a bit conveluted really, helpful but conveluted.
I'd just like to add that this is the first time I've had any delay from them and received an email with a no. to call but just thought I'd post here.
@JoeBones - i'm waiting for contact from our new warehouse, please be patient and i'll get you the answer as promised.
@odannyboy - that's a fair point but any queries that crop up in here, we do try to answer them.
As a rule of thumb, we'd prefer for you all to use the below list in priority order for contacting us:
First - http://www.jejamescycles.co.uk/contact.html
Second - cycles-r@jejamescycles.co.uk
Third - stforum@jejamescycles.com
Finally - Here
@Barney_McGrew - both the gloves & socks should be back in stock at the end of this week/early next week. How desperate are you to get the goods?
If you want to email stforum@jejamescycles.com with a contact number i can log a call to be made to you when they arrive back into stock so you can jump online and place the order.
Let me know.
Cheers
JEJ
The sooner I can get them the better to be honest.
YHM.
Cheers
Paul.
Noted Barney - will be in touch as soon as the items you require touch down.
Cheers
JEJ
Sorry to have to post on here again, you are right there are other avenues for contact. HOWEVER, call this a moment of furious anger and the forum is about sharing experiences. SO...
@JEJ Got my delivery today. The bolt is missing!!!!!!! And to top it off a message on the packing slip to say "Customer ok to wait".
My heart is about to burst through my chest! 👿
@JEJ Got my delivery today. The bolt is missing!!!!!!! And to top it off a message on the packing slip to say "Customer ok to wait".
Damn.....and that is with them trying.
You wouldnt believe the involment and time I have had to contribute in this too! It is such a simple procedure surely. Customer orders parts, supplier delivers!!
@Skyliner - Let me look into this for you.
I need to find out who you spoke too, and why they informed you the bolt was being delivered.
I will call you shortly on the mobile number we have on the system.
Cheers
JEJ
Thanks for the call JEJ and getting the missing vital part out sent out to me today.