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The shop will more than likely try to use the forks as part of the next custom bike build they do.
Can't see a problem with that.
Never said it was a problem!
hats off to the LBS. Thats the sort of place/service that makes you keep going back.
...and what [b]angers[/b] me is that most of that will be people who simply can't be bothered to learn how to set up their gears correctly
Really, you get angry about that?
Wow
Cheeky Monkey, do you watch Family Guy?
heh
anonymous? your not a regular customer, you rock up with forks you bought elsewhere, theres a bit of confusion with the instructions, and they STILL give you a replacement? I'd have thought they'd want customer service like that publicised!
you can also use it as an opportunity to get some decent forks!
Hi Daffy, unless you wrote or they wrote it down or they entered it onto a computer/workshop notes (like Evans do) then you have to rely on the LBS worker being honest (or not having a 'not sure/fuzzy' memory). Beyond that, well its not looking good 🙁
All the best- hope its all sorted for you. bigrich agree in a way, however if a garage ballsed-up some repair work on your VW Golf it'd be fair to expect full reimbursement, after all they wont be cutting the steerer for free will they?
hats off to the lbs, tell me who it is and i'll get my new required shorts from them, just for the hell of it
100!
hora, try reading the full post next time 😆
come on what shop was it ?? i need a trust worthy (as long as i check twice they get the order right) lbs in leeds 😉
all ended well ,good karma to you all.
Well there was a possibility you were going to name & shame, so Karma says you must give credit where it's due.
They sound like a very good LBS to me, although I bet the shop conversation was all but favorable to STW & the like... 😉
Same thing happened to me - gave the shop my Maguras to do, and even though i'd left the headset spacers with him, he forgot & just cut it to the headtube height - oops!
The guy apologised & bought me a new steerer tube though, direct from Germany - luckily you can unbolt them! 🙂
If anyone is interested in which shop it was, they can now mail me for the information - I've spoken with the people in charge and they're happy to be known in this way, but not on an open forum, which I understand.
All the best,
Martin
Luckily there are lot of good bike shops in north Leeds. The shop in question seem to have done a good of fixing the problem (we are all human and make mistakes) if their name was posted I’d definitely shop them.
Glad it's sorted mate....