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Too many bike shops these days do this. You ring up for a part or whatever and they say, "no problem, i'll phone you straight back with price/details/availability" etc. Then never phone you back, or take a week too?! i'm sick of it! Had one instance recently, by the time they'd range me back i'd sourced it from somewhere else 🙄
Take Ton for a pint and he'll tell you all about it 😉
If the owner of the business is Indonesian then they have a term that translates quite literally as Rubber Time - "Jam Karet".
In which case, he's excused.
Neil853 - are you a Sigma convert?
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Sorry - back to the original thread!
don't know what happened with the double post?
I waited 4 days, and as i needed the part for the weekend, a point i made upon enquiry i think that long enough. With the place thats supplied the part, rang one day, delivered a day later, thats how its meant to work!
None of this "I'll ring you back" s**t!
Another shop off the list!
That photo's all wrong, the bike is too far left of frame, go back and try again. 😆
I'm afraid Neil it's the same as when the ladies say "I'll ring you sometime" or "I'm washing my hair" etc etc - yes a fob off.
Please take your business elsewhere, I'm not interested.
Usually means somebody's over optimistic about how many customers/phone calls demanding immediate attention can occur in that timespan, normally results in the original job being forgotten, at least short term, often completely.
C'mon, how much are you going to spend? - £5, £50, £500?
For all they know you're just ringing around to get a few comparisons.
Put yourself in their position: You're in a shop, a real-life customer is standing in front of you looking at a 3.5K bike and you've got some bloke you've never met on the other end of the blower asking how much a 9spd SRAM cassette costs?
Where are you going to put the effort?
I'll ring you right back=I have customer spending bigs here so call me back as I won't call you back.
People get busy, distracted and forget-no excuse and annoying for you but just call them back as it's not personal unless they hate you personally-what did you do?
Its a competitive market out there and i wasn't aware that staff in cycle shops pick and choose who they want to sell too? certainly didn't when i ran cycle shops. Who knows if that person asking for a £40 SRAM cassette is also thinking about a 5k road bike? Then sacking him off for a the bloke in front of you surely is bollox?
The point being that providing good quality customer service is not a selective process 🙄
Order a wheel in a bike shop. Told me they call me back next week with price and detail. Week came but they never call me back, so I called them back and told me it will take 3 weeks. I called them 2 days later thinking of cancelling the order as it's too long. They told me they are going to check if it's really 3 weeks and call me back straight away. Well they never called me back straight away but 3 weeks later telling me that my wheel has arrived...
Pity the service was that bad as I need a new fork as well soon.