[Closed] Warranty question?

After 6 years your statutory rights have gone so you are simply relying on the additional warranty the manufacturer gives.  Value of old bike off the new is not a bad offer IMO.

have any suggestions of what he can do?

Take the frame, sell it on, buy a frame that fits his needs with the proceeds.

legally I don’t think they have to offer anything, due to the time, only what they stipulate in the ts&cs. Happy to be corrected though.

As above, warranty doesn't provide any legal obligations and is entirely at the discretion of Canyon - given that they don't make 26" wheeled MTBs, offer isn't unreasonable given that a 6 year old bike isn't worth that much.

By now they would have run out of their 'stock' of frames to be used for warranty claims. What they have offered, given how much MTB designs have changed in that time period is fair, especially after 6 years - in my opinion.

Also, he's in a better position than if it was not a warranty covered failure.

Thanks for the opinions guys.

are they offering him the original new price off the new bike or an assumed current used value?

If it's the former I would bite their hand off quickly as that would be a 6 years riding for the price difference between then and now and an upgrade to all the newer kit.

Sounds like a good deal to me, the 2013 Strive was hardly a vintage model, I can't think of any reason why I would want to keep one if in the same position. Go for the latest Spectral - it will outperform it on any terrain.

Actually, it sounds to me like they're not honouring the terms of their warranty.   https://www.canyon.com/en-gb/legal/terms-conditions/

(1) In the event of a defect of the delivered product, the Customer shall be entitled to request from us to repair the defect or to supply another product (as ordered) which is free from defects.

The voluntary additional warranty (i.e. the 6 year bit) has a few extra conditions:

(ii) We reserve the right to repair damaged frames and forks or replace them with a new model.
(iii) In the event that it is necessary to change frame and/or fork we will replace them in the original colour subject to availability. Should the original colour no longer be available, it may be that there are deviations from the original colour.

So he's entitled to a new or repaired frame, and Canyon are allowed to send him a newer model and/or a different colour.

Just because it's not the statutory warranty doesn't mean it's not legally binding, it just means that the terms are what you agreed with Canyon at the time of purchasing, rather than the terms laid down as a minimum by law.

Offering him a current Strive frame but components aren’t really transferable from a 26 inch wheel bike which is almost 5 years old, or a discount off a new bike.

Sounds fair to me, don't really see a problem here.

I think you have to keep moaning until the frame is 10 years old before they get fed up and offer a full refund.

Very common. I warrantied a frame a few years ago. The best offer was a new frame which sounds great except it came without shock, and not many components fitted (again 650b boost replacing a 26).

Sounds like a good deal to me, the 2013 Strive was hardly a vintage model, I can’t think of any reason why I would want to keep one if in the same position.

A good reason is just plain money or lack of...

Other than waiting expectantly for delivery and an exciting unboxing surely a warranty is most of the reason to buy a new bike?

Not everyone plans on changing the bike every few years or when new technology comes in... If this was a car and the chassis cracked inside warranty I'd expect it repaired ??

Repair seems to be the only option in the warranty that hasn't been put forwards and quite possibly would meet the friends immediate needs and outlasts the warranty period?

Offering him a current Strive frame but components aren’t really transferable from a 26 inch wheel bike which is almost 5 years old, or a discount off a new bike.

Has he looked into a frame repair (is it possible and what would it cost) ??? He could sell the frame new and use that to pay for a repair.

Just sell it on the forum and hope one of their pr managers send s you 250

Don't admit anything till it's gone

I’d get a replacement frame, sell it (decent money I’d expect) and use it towards a second hand frame which will almost certainly be less than what the new strive sells for

That last idea seems a good one - sell the new frame and use it to buy something that most of the old components will move over to. Will the new frame come with a shock?

If it does, what wouldn’t move from the old bike - just forks and wheels? Wheels can be built up pretty cheaply if you do it yourself and shop around wisely - if you could get a non boost 15x100 fork you can get a hub on offer from Planet X for £15. Just go Shimano on the back for cheapness or Novatec from aliexpress.

I guess with that option it’s the fork that would cost the most - although weren’t CRC knocking out Yaris for just over £200 recently?

Trek work in a different way I know someone with a 26" remedy frame went no frames sent him new 29" whole bike had the frame back he kept all the parts sold them and has a modern bike where the bike was 6 years all great deal no charge.

This is their first offer. You never accept the first offer unless its what you really want.

Are they offering the whole value of the original bike off the whole value of a new bike or just the frame ?

If they are just offering a frame then I'd try and Haggle a deal for forks and wheels as they won't work with your current 26 inch bike.

If they are offering the whole value off a complete bike then I would be biting their hands off.

Post a picture of the damage frame, let's see if it came be repaired and the potential cost

Frame is cracked on the rear swing arm, where the bolt locks the rear swing arm to the main frame pivot. They aren’t keen to give him the frame back. He’s went back asking exactly what’s on offer as they never said anything about a shock or what Strive frame model it was. Cheers