But I was told they would be replacing it with a new frame or bike.
Again this was just an update on my progress
Well let is know how it pans out
And I bet you couldn't believe your luck.... If you really think it needs replacing, claim on your insurance. Otherwise, go and ride it and forget about the free bike you were 'promised'.
I told you a month ago that it was dented, but looked fine to use. You've wasted their time and yours.
your tyres look like they've worn down a bit aswell; might be worth seeing if they can warranty those while they're at it?
You've dented your seatstay, but you're talking about a warranty issue...I must be missing something?
That's my impression too.
It either arrived at the OP like it or it has happened in between, OP which was it?
OP - if it came like that out of the box, you needed to return it for a refund at that point in time.
It looks like you've ridden it, now it's impossible to distinguish between riding wear and tear and what may of been there out of the box.
If those marks weren't there when you got it out of the box, you've put them there and don't have a leg to stand on in terms of a warranty claim.
Sales guy told me a likely replacement/refund may be issued, however this was only his opinion.
But I was told they would be replacing it with a new frame or bike.
Again this was just an update on my progress
Those things aren't the same thing.
If that came to me as a warranty claim I'd say "nice try sunshine, but I wasn't born yesterday" and send it back.
OP I think that was probably a miscommunication to you in the phone etc when you asked for an update.
Be honest- if you could legally make them would you hold them to it?
OP is either a moron or a class A chancer.......who has just deprived himself of his own bike for weeks. Blimey, if warranty departments across the country are stuffed full of cases like this no wonder it can take ages for the genuine ones to get sorted (and the staff become cynical).
Warranty woes? More like user trying to take the Michael! It's been crashed and is in no way a warranty issue! Suck it up!
To be fair to the OP, it might not be crash damage... something could have fallen on it in the shed/car etc.
Still not a warranty claim but he may be telling the truth about it not being result of a crash.
My most annoying dent was on a bike I'd just built up, leant it up against another bike to admire my handy work, took two steps back and watched as it slipped, unsettled the bike next to it and they fell together putting a thumb sized dent in the top tube of the new one, oh my was I furious!
"I didn't crash it, I merely brushed past a rock, at speed, which simply revealed the defects which were there from manufacturing."
