Esh.. I had a test ride on the Giant Reign 29, Whyte T140 RS, Vitus Escarpe 29 and others.. this thread put Giant on the black list, so I picked up one of the others. Giant was the lightest and top contender on riding feel too.
Buying bikes is as much, if not more, a heart decision as head decision. You emotionally invest in the brand/model through experiences, marketing, customer service, giving back to the industry and everything else that pulls on the heartstrings. Take emotion out and we'd all be riding no-name alibaba frames with deore that hit the right price and functional points, yet the trails are filled with Transition, Cotic, Santa Cruz and other brands, large and small, that are far more expensive than they need to be.
I've had 3 Giants in my time and won't be going back now. No matter how things change. I'm just not emotionally invested in them anymore.
Take emotion out and we’d all be riding no-name alibaba frames with deore that hit the right price and functional points
Hey! I ride Deore gears, drivetrain and brakes! On my Cotic though, naturally.
On my Cotic though, naturally.
Obvs fell for the marketing 😜
If that's what you call it! 🤣 We try.
OP did you pay by credit card? If so you may have a claim under the Consumer Credit Act Section 75
I am surprised to read this thread (not surprised that the frame is cracked, they have been doing this for ages). I had a Trance frame replaced under warranty in 2016 ish after it cracked at the seat tube/top tube weld, it was replaced in days and there was no conversation about loads of aftermarket parts on the bike and who fitted them.
I wouldn't rush to buy another knowing they are prone to cracking, now I know that they wiggle out of warranty claims on frames that are known for cracking in the first places means there absolutely wont be a Giant bike in my future.
I feel like every time someone buys a bike and has deliberately avoided buying Giant because of this thread, they should comment on here to keep it live.
I'm actually amazed that we've got through Monday without an "official" statement from Giant UK via Singletrackworld (and I don't mean the forum). Maybe their legal team want a bit more time.
I feel an overwhelming need to hug the OP and anyone who owns a giant. Or is considering buying one.
You poor, poor deluded bastards. ❤️
Four of my mates ride Giants and we’re flying to Finale Ligure in May. I’d better let them know that their warranties will be void when they bag up their bikes.
I feel like every time someone buys a bike and has deliberately avoided buying Giant because of this thread, they should comment on here to keep it live.
Very much this ^^^
I think it would also be interesting to have some kind of poll on how many of us would have invalidated a Giant warranty. I’m pretty sure everyone I have ever met through cycling will have at some point worked on their own bike?
Just for balance, we've got 2 Giants. Mrs BigJohn has a Dirt-e, I have a Trance. I'm seeing this as "one of those things" and I expect any manufacturer would have a similar blip from time to time.
If I liked a Giant next time I was looking, I wouldn't have a 2nd thought about buying it.
FWIW, other bikes in the garage are a Scott, Pinarello, Cotic, Charge, Diamondback and a couple of ancient pub bikes.
I’m actually amazed that we’ve got through Monday without an “official” statement from Giant UK via Singletrackworld (and I don’t mean the forum). Maybe their legal team want a bit more time.
We have statements from Giant and a long list of other brands too. Check back in the morning.
Blip ? Really, and this thread hasn't put you off.😬
We have statements from Giant and a long list of other brands too. Check back in the morning
I wonder if their ‘statement’ reflects anything like reality.
Wondering whether this has anything to do with the radio silence from both parties in the last 24 hours since Ian posted.
We have statements from Giant and a long list of other brands too. Check back in the morning.
Radio silence? Nothing to report. Apart from telling @brant I’m 32/32 lol
What time in the morning. I'm on the road early.
Transition are indeed excellent
My experience backs this up also.
Snapped a second hand Smuggler. I had ragged the shit out of it over several years and I'm a heavy biffer. It owed me nothing.
I didn't really expect anything out of it but raised with windwave to see if any assistance could be offered.
It was past the warranty period (they now get lifetime I believe, didn't back then) and second owner, but they still sorted me out with a new frame 40% off list price. Did loads of faffing about on my behalf and shipped it all the way over from the US for me at the height of COVID shortages.
Brilliant service from both transition and windwave👍
The amount of money I'd have to spend taking my bike to a bike shop to get it serviced by an approved dealer would be huge over the years. Given I do all my own work (unless I don't have a specific tool) that would have to be factored into the cost of buying a Giant, never mind the faff and time spent without the bike.
Indeed. It would be cheaper, and less time consuming, to just get Cytech/Velotech trained and certified.
Indeed. It would be cheaper, and less time consuming, to just get Cytech/Velotech trained and certified.
And Giant authorised?
I gather some of you are also on Pinkbike
https://m.pinkbike.com/news/livs-intrigue-lt-is-their-most-aggressive-bike-yet.html
The quote from the warranty was;
Bicycles serviced by a non Authorised Giant Dealer.
I can only assume that there are Authorised Giant Dealers and other Giant Dealers that are not Authorised. you wouldn't fall into the excluded category so you would be fine.
Wonder if this is Giant's Ratner moment.
Without Ian Giant would be GT.
I once went to see a band. The keyboard player, his name was Ian, played a Roland piano. He stuck gaffer tape over the Ro and the d facing the audience 😃
*gets big tea mug out for the morning*
I expect this will pose more questions than it answers.
What I'm wondering is whether Brant monitors trouser fora looking for PR opportunities?
I monitor everything all of the time.
I monitor everything all of the time.
Ah, you take a belt and braces approach.
I monitor everything all of the time.
From the HebTroCo [s]lair [/s] HQ.
Surely more like -
Naah - HebTroCo crack surveillance team at work...
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@wysiwyg So what's he status of this now? Is everything finished... ie. the warranty claim rejected and no other developments expected or planned?
I monitor everything all of the time.
I once had a manger who liked to micro manage . Not nice
"We have statements from Giant and a long list of other brands too. Check back in the morning"
59 minutes to go......my coffee has already gone cold
Just getting last minute info from various people. Won't be long. Turns out getting lots of the bike industry to all answer questions at the same time is harder that you'd think 🙂
...especially considering all the ramifications for their 'policies', and possibilities for a sizeable can of worms regarding past similar denials.
Well we know what giant's position is...
Well we know what giant’s position is…
I'm not sure even they do.
Ah, you take a belt and braces approach
👏
