the 370's are crap, mine did exactly the same and stripped the threads in the hub body at just under 2 years old, took that as time to upgrade wheels as i had always planned and then forgot to try warrentying the hub. and i'm not exactly heavy or putting out a lot of power.
Honestly it sounds like everyone’s acted pretty reasonably. Shop told you they can’t do anything now, but gave you goodwill on the labour to get you going (charged you for materials) and then reclaimed it from the manufacturer (You wouldn’t expect them to work for free).
I don't know. I think if the shop phrased it that way up front, then sure - but changing the terms after they said they'd waive the labour costs isn't on imo. $100 seems a little steep too.
I don't think I'd be happy with shop credit either.
If I am understanding correctly the shop have been credited $190 for the cost of the hub and chose to only pass on $90 to you and kept $100 for themselves?
That seems a bit off to me!
They should have charged you labor to start with or waived it entirely, this would be what I would have done (waived the labor entirely) but they have taken that out of your pocket anyway after saying they wouldn't no?
Bike shop employee in Canada for reference.
Seems reasonable.
You didn't need to spend 300 on a hub and that meant it was a new build so the warranty won't cover those costs.
The warranty would be the original replacement parts + associated labour costs.
