For those of us who used Paypal, I guess you got the same sagepay email I did saying that no money would be taken until the order was fulfilled. If that's true, does anyone know where the money currently is?
It's not in my paypal accound.
Is it with paypal?
Is it with sagepay?
Did the shysters get their hands on it at all?
Was the statement about not taking money until the order was fulfilled just another lie?
I too have filed a report with action fraud. I would advise everyone else too as well , it’s pretty straight forward.
James heath could do with at least some uncomfortable interviews with the authorities.
Would love to catch up with him for a ‘chat’ myself!
Blimey what a sorry tale. I was nearly suckered in but luckily I'm skint so decided against it.
I can see why people are suspicious of the circumstances of the sale and the new owner. if I was PC89 I'd be going after James as well for selling a lemon.
If it is as described and nothing sly going on I bet he is far more out of pocket than any of those on this thread.
Fair play for him coming on and trying to help. That James chap hasn't and he's the one who has done a runner with the cash.
Bloody hell. Just skimmed thus thread. I hope you all manage to get your money back through credit cards, PayPal etc. What a shit thing to do. The I also hope Pete manages to build a viable business out of the wreckage.
A friend of mine bought some Santa Cruz Reserve wheels in last year's Black Friday sale at UBYK (with zero issues I hasten to add). So I'd saved up to do the same this year, but when it rolled around I just couldn't justify spending that amount of money on some wheels.... glad I didn't now!!
Unless people know what the new owner paid, why do they assume he purchased a lemon? The website was decent, might have a good trade contact book among other assets. Might not have paid much at all either. As said, no need to tar the new with the old.
And anyone thinking the new owner, who purchased assets only, will complete old orders for which they've not have the sales proceeds are going to be disappointed. Apart from goodwill, they'd literally be fulfilling orders for nothing.
Debit card claw back might still work so i'd suggest speaking to your bank. Asap.
Unless people know what the new owner paid, why do they assume he purchased a lemon?
Because unless it was 35p it's starting to look like one.
A decent functioning website costs. Agree the Brand name is worth nothing
A decent functioning website costs. Agree the Brand name is worth nothing
Did it have a forum?
Has anyone who emailed Peak Bikes heard back from them.
*(Still waiting for a reply from them)
To be fair to Peak Bikes this only unravelled late yesterday and today's Sunday, so I'd say 1 working day (ie end of Monday/early Tuesday) is probably a reasonable timeframe for an email acknowledgement, and then a bit longer to allow them to investigate.
Has anyone who emailed Peak Bikes heard back from them.
He replied to my first email asking me for details and my phone number.
Nothing back from him since though.
I have however been told that some of the original ubyk people will still be working for the new owner.
Now I know who Richard is It'll be easy enough to drop in and find out.
Something tells me there's still a lot to come crawling out from under the rocks though.
A fully functioning website, customer base and email list is worth a good amount alone. The fact that the company was functioning until Friday means that the old staff can be re-employed with great ease, and I'm sure they won't want to be out of work for too long. Ubyk name may have been smeared pretty badly, it wouldn't be too expensive to mothball and re-brand as something fresh since Peter hasn't purchased the actual company. That said many people don't shop with as business based on their standing on Trust Pilot or Google Reviews, they buy based on price, as already proved in this thread.
I feel bad for Peter, he's come one here to try and offer some clarity and reassurance only to get torn down for it. I imagine he's wondering WTF he's done, but he's a businessman, it'll be a shitty few months getting things back on track ... but once they are this thread along with Ubyk's poor history will be just that; history.
Same here singlespeedstu I got a reply not long after my post . An email acknowledgement from PB is more than UBYK managed ..so far
As a new business owner would you employ someone that was known by potential customers to be a liar?
I'm not talking little white lies I'm talking great big whoppers here that result in people being out of pocket.
Telling people to hold on in there it'll all be sorted before the weekend then shutting up shop is not a very nice thing to do...
Not convinced shop staff were key in any under hand shenanigans! Most probs were thinking what they were relaying was correct.
Mis-placed anger.
Singlespeedstu ^ This is one of just many questions that have been going round my mind. How many of the staff will or can be given a post with the new owners after the lies they have told on the phones and emails. Not only would i struggle with morality knowing I/we were taking money without being able to make good on orders,but to walk back in there as nothing happened ... I did after i was issued a refund tell Stephen Lloyd to find another job as this was one made him out to be a lier .. how ironic that comment was.
Another question that was posted a few pages back was one about how the hand over went Friday.. Im sorry but even in my naivety I can believe any potential buyer of whats left of UBYK wasnt aware of what state the company was in. And if stock has been removed from the shops was that after any hand over papers were signed ?
It’s fraud isn’t it as a retailer giving false info that items are in stock and receiving to then hold monies for those items that will never appear.
Some kind of authority needs to get tough on these bicycle retailers imo. It seems that this does happen elsewhere before now and that there’s no one arguing and issuing orders to force them to come true on lies and deceit other than customers trying in the vague hope to recover monies.
Sad times.
Not convinced shop staff were key in any under hand shenanigans! Most probs were thinking what they were relaying was correct.
And yet Richard gave these assurances to a few of us after the shop was shut up...
I don't think it was like a multi chain shop where the poor staff had no idea what was going on in the boardroom.
He was quite happy to lie to us and even Paypal dispute on his last reply after the shop had shut up.
Anyone managed to have a conversation with Richard moir (magicmoir, on insta and Twitter)?
He was as bad as the directors, until he deleted his insta account, after I had asked him if he knew where my kit/money was, it looked from his photos that he was more than just an employee...
Long time friend, bumchum, puppet of James heath.
He openly lied to me and took my money, probably literally as they were locking the doors.
I wouldnt employ him to clean the toilets at peak bike
A previous comment by Hooja:
Then the only status note regarding that last order read,
only deal direct with Richard m regarding this order
.
Would suggest that as often is the case, the floor staff would have just been following orders from above even if they knew what was happening.
@tdog this isn't just isolated to the bicycle industry, it happens all the time. On the other end of the spectrum, to a (by comparison) tiny independent bicycle retailer, Carillion.
Yes of course it does but we’re specifically discussing a bicycle retailer here. Plus I’ve never heard of any dodgy bicycle retailer that has been put right like in other trades.
Might be worthy of an email to watchdog and trading standards from someone on this thread who has been ripped off.
I just followed my instinct but would have been pissed royally if I had used my debit card as do not do things on credit.
They sounded sketchy from the start with my enquiries so never acted on the impulse at that price.
If that’s the case then I feel very sorry for Richard, if he was unaware of the situation, then his friend has screwed him over!!
Bless him, Richard Moir seems to have not liked Nonk calling him out on twitter!
https://twitter.com/magicmoir/status/1074232069029588992?s=20
even if they knew what was happening.
Having spoken to him and looking at his email answers and his final reply to Paypal I have no dought that he knew what was going on.
19 what are you basing you're posts on?
Stu, sounds like you have correspondence that could very easily prove the deliberate nature of what went on, as does Nonk from the bit he tweeted to Richard Moir.
Well worth uploading it to Action Fraud I reckon!
https://www.actionfraud.police.uk
I think the Twitter thing was in response to me pointing out on Strava that he probably shouldn’t finish all his rides at his front door if he want to shaft people for a living.
Richard was aware, I've no doubt about that. If fraudulent trading can be proved, then managers such as Richard can also be found personally liable and/or face a custodial sentence same as directors.
I think the Twitter thing was in response to me pointing out on Strava that he probably should finish all his rides at his front door if he want to shaft people for a living.
Very generous and helpful advice considering how he's treated customers. Not sure I'd have been that gracious.
The fraud will be reported I won’t be posting where he lives though
It’s not hard to find out where they all live if you look
^^^ Certainly always surprises me how stupid people are when they're up to no good in these data rich times!
^Well said. I see enough of that bullshite within the military when walts are outed. ****ing disgusts me, just like this. They may get away with it, grow up and move on. Or, go take your chances with the law, don't fancy them though. Affray is a bitch.
Im sure Mr Moir knew what was going on, because it wasnt until threats of police intervention were used my refund did not materialize.
Richard Moir should have a long hard think about things and fingers crossed all involved get their just rewards.
Action fraud report completed. Will be reporting to trading standards tomorrow.
It would be good if the law follows this up and gets a result.
Unfortunately the staff did not know what was going on until we was given our redundancy letters with no pay. So the staff lost wages. Harassing people does not fix what happened it is just wrong.
I feel for people that lost money but the staff did aswell including myself we was all thrown in the shit. At a really shitty time of the year.
Harassing and tracking people down is unfair Richard lost his job and wages along side the rest of the staff. We was not aware of what was going to happen.
" I was not aware..."
C'mon, grammar people...
Monkeysfeet, Seriously?
Sorry josh, hope you can get work with the new owners.
I think you all need to calm down.
This. It's one thing to be looking for redress, another to be stalking and harrassing folk who may well have found themselves in an even worse position, the week before Christmas, and who may not be culpable for the money you've lost.
As for the grammar comment, bloody hell...
It’s a bad situation but hopefully in this day and age people know to use PayPal or a credit card to buy online. NEVER use a debit card.
Goods haven’t turned up? Just contact PayPal or credit card company and get your money back.
Not sure why there’s so much moaning in this thread about it. If the deal sounds to good to be true it prob is!
Can’t wait until Evans runs a promo and everyone who said they aren’t buying from them suddenly change their minds!
We all know businesses can fail or need to restructure, but it's when things look a lot more contrived that it grates. In this instance staff like Josh, consumers like many on here, and suppliers have all been burned, and sadly the systems around limited companies often make it too easy for directors to walk away scot free while all around them are in turmoil (I've personally been around this and seen the smugness as the director in question was already lining up the phoenix operation as 25+ staff got the news at the end of the "consultation" period).
So yeah, if there's ways to apply a bit of pressure on those responsible for what looks like a dodgy end to a business (I'm talking action fraud reporting, not turning up at houses just for clarity!!), then all good. With power comes responsibility, and if the directors have been playing with fire and stupid sums of money, then burning everyone round them when it all goes wrong, then they should experience some discomfort rather than stepping away and saying "oh well, it's just business".
I’ve done a bit of digging to try and find who the bloke that took my money, lied to me in emails and then vanished actually is !
All I get however is a wall of silence
If PayPal refunds me end of story I guess but if they don’t I’ll continue to track him down for an explanation
If this is harassment then I dunno maybe he should speak to the police about it
Emails in profile rich
Oh yeah and you have my number
Nonk the company took your money not a member of staff so harassing a member of staff who has lost there job (like I have) is just wrong and will not make your money come back nore will it make my money that I have lost come back.
If you want a solution please contact the liquidation company like I am having to or you payment provider.
Me Richard and all the staff are unfortunately in the same boat as you I have kids to feed and the business going into the situation it has, has screwed me over financially.
All the staff at UBYK feel bad what has happened to customers honestly it is unfair but we ended up in the same situation as your selves. So please stop harassing my friend/ colleuge as it will not make anything better.
I delt with Richard when I ordered something last year and even then he would lie about delays. He even lied about his job title to me at one point until I sent him a screenshot of the ubuk website. Utter Doyle! If he's out of a job and pocket good!
I find it hard to believe that the staff weren’t aware what was happening with items falsely being advertised as in stock. When I wanted to look at an Ibis Ripmo and Yeti SB150, I was told it wasn’t possible, despite the website showing as in stock.
I find it hard to believe that the staff weren’t aware what was happening with items falsely being advertised as in stock.
It happens at plenty of retailers these days, I'm amazed the people ordering didn't clock it really.
It's worked for years so it's probably just been business as usual. The issue here is not the ordering from suppliers it's the money running out. That is not the fault of the people doing the work there, it's the management.
I think some people need to go and take a step back. There are methods for disputing and trying to get your cash back through your bank and paypal. By all means report it to the authorities but quit stalking the staff.
As for the new owners if stuff is coming out of the woodwork not then you didn't do your homework when buying. If you think a name with a 2* trust pilot review and the business practices that go with it are worth keeping then your in trouble. The best thing you can do is make sure you are nothing like what came before you.
