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Yes, this was returning through Geneva.
I just contacted EJ via their websire under ("questions about luggage") attaching my receipt and explaining. Simples!
Flew to scotland with easy jet 2 weeks ago and paid for my bike.
Packed up the bike the multitools and the knee pad. Pack my bag. Got to the airport:
Hello I have a bag and a bike which I paid for
[b]Good afternoon sir can I attach the tag to you bike bag[:b]
Off course you can
[b] Very well sir you may now proceed to the over sized luggage[/b]
Thanks you very much have a nice day [i]wink[/i]
[b]Have a Nice day[/b][i]Blush[/i]
Easy peasy... If you pay for the bike you still have your 20 kg allowance.
Glad I read this thread.
Flown into/out of Geneva a few times in the past with easyJet & always struggled go get on or under what I understood until now was the 'all in' weight limit of 32kg.
Remember on one occasion though,the check-in girl didn't bother weighing any of our bike bags!It would have saved me lugging around a 10kg rucksack as hand luggage....
I had trouble getting this question answered by Easy jet. One person would say 20kg bag plus 32kg bike and another would say bike plus bag 32 kg.
I found the perfect solution in the end. I booked with BA. About the same price, about the same weight limit, the only difference was they knew their own rules!
Well got to the airport, terms and conditions in hand ready for a fight and turns out my mate who had booked the flights hadn't done it quite right and so we hadn't paid fior the bikes in the first place:( So £52 I wasn't expecting (its obv a lot cheaper when you pre-book) but it does appear that you do get 20kg + you bike whatever weight it is
Very glad I read this thread. Shall now revert to using my hard case bike box when flying with Easyjet. How far back do you reckon you can reclaim charges? A mate of mine had a huge excess bill when flying with a bike in 2005!
In theory, under English Law, 6 years back (that's how far banking charge claims go also).
aracer the rules have a changed a number of times, feb last year is around when this with the specific statement that bikes are exempt.
Ah, haven't flown a bike with Easyjet since then, which might explain my ignorance (well it's one explanation anyway).
We just flew SleazyJey to Geneva from Liverpool and our bikes & other check in bags weighed way way more then 32kg because we realised we could take up to 50kg's and has T&C's as well as an email from customer services (that i got them to do) confirming our limit (with bikes) was 50kg's and 32kg's per single item.
Therefore bike and bag must not be more than 32kg, with other check in bags not bringing the total above 50kg.
Geneva was a bit trickier back as they didn't believe we only had bikes in our bags on the way back and mentioned to me that the limit was 32 in total and I was just about to hit them with their T&C's when they said but it's OK on this ocasion...
read second to last paragraph of section 10 I think of EJ's T&C's.
if necessary contact customer services and point this out to them and you will get a reference number that the check in staff could look up etc.
I hope they keep the baggage T&C's like that, I may even fly with them again.
Flew a couple of years ago with an FR bike and it was the old total baggage weight thing of 32KG, so had to pay excess baggage (£60 if I recall, well the bike in it's bag weighed something like 28Kg !). Seems like they have relented a bit. Hope it lasts.
Guys, I have just e-mailed Easyjet to confirm the above is the case (32kg bike allowance + 20kg hold allowance), but they have responded as follows:-
"Thank you for contacting us.
Just to clarify your hold luggage allowance is 20 kg. After paying for hold space for sports equipment you are then allotted a further 12 kg of hold space for this. This increases the total weight allowance to 32 kg this is for your hold luggage and the sports equipment together, not just for the sports equipment.
"Payment of the additional fee increases your checked-in hold baggage allowance (including additional item) to a maximum weight of 32kgs.
Where your total checked-in hold baggage weighs more than 32Kgs, normal excess baggage charges as set out above shall apply in addition to the above fee."
I do hope I have been able to answer your question fully, if I have not, please click here and we will be more than happy to assist you further."
It seems that the total baggage weight to be checked in is 32kg. They don't seem to be acknowledging the fact that the bikes are stated to be exempt from excess baggage charges as per their Carrier's Regulations.
Perhaps one of you guys could post the letter of confirmation you received from them so we can all use it?
Well they didn't answer like that to me! They started off with the 32kg rule until I pointed out the "bikes don't attract excess charges relating to the weight of the bike" term. They then came back with a " oh yes you are allowed up to 50kg but no single item can be over 32kg.
In fact, here it is!
At easyJet, we like to ensure that our customers are totally satisfied with our response but we have not heard from you concerning your request for assistance in the last 72 hours since we sent you a response. Consequently, we have changed the status of your question to solved but if this matter remains unresolved, please respond to us and we will be more then happy to re-open this incident for you.Discussion Thread
Response (Jakub Wierzbicki) 26/06/2009 07.39 AM
Dear Mr WalshThank you for contacting us.
I am pleased to confirm that according to our policy, bicycles are subject to the sports equipment fee and exempt from any excess baggage charges relating to the weight of the bicycle. Also, passengers travelling with bicycles are recommended to check-in 2 hours prior to departure.
Please bare in mind that each passenger is allowed a maximum hold baggage weight of 50 Kgs including any sports equipment, subject to available space.
Thank you for taking the time to contact us Mr Walsh. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
Yours sincerely,
Jakub Wierzbicki
Customer Services Champion
I'd call again and point out the bit about bikes not attracting excess bagage charges....
Here's the first one they sent with incident number!
Subject:
Baggage policy [Incident: 090626-000115] Show full headerWe will assume your issue has been resolved if we do not hear from you within 72 hours.
Thank you for allowing us to be of service to you.
Subject
Baggage policyDiscussion Thread
Response (Jakub Wierzbicki) 26/06/2009 07.39 AM
Dear Mr WalshThank you for contacting us.
I am pleased to confirm that according to our policy, bicycles are subject to the sports equipment fee and exempt from any excess baggage charges relating to the weight of the bicycle. Also, passengers travelling with bicycles are recommended to check-in 2 hours prior to departure.
Please bare in mind that each passenger is allowed a maximum hold baggage weight of 50 Kgs including any sports equipment, subject to available space.
Thank you for taking the time to contact us Mr Walsh. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
Yours sincerely,
Jakub Wierzbicki
Customer Services Champion
Can I add my voice to those who've recently flown Easyjet to Geneva without a hitch when it comes to luggage? Had box with bike{and some pads etc} in 25.5kg. Also hold bag with clothes etc at 17.8kgs. hand luggage was rucksack which wasn't weighed. No problem either going out or coming back. SteveH is right and I've still got the T&C's in my rucksack we printed in case someone was confused.
The outgoing flight was cancelled for a day due to lightning strike however that's another story...
Would it not make sense to have a mass e-mailing of easyjet to help them clarify this issue once and for all? I would have loved to have known about a 50kg weight limit on the way out last month!
So... we've just booked flights with Easyjet in October and they've cut the line [i]"Bicycles are subject to the sports equipment fee and exempt from any excess baggage charges relating to the weight of the bicycle"[/i] from the [url= http://www.easyjet.com/en/planning/baggage.html ]T&C[/url].
Is it somewhere else on the site, or has the loophole been closed?
Yup it's in the carriers regulations...
http://www.easyjet.com/EN/Book/regulations.html
End of section 10...
Passengers travelling with bicycles are recommended to check-in 2 hours prior to departure. Bicycles are subject to the sports equipment fee and exempt from any excess baggage charges relating to the weight of the bicycle.
This link is in the thread more than once...
Ah, good old Sanctimonious ****s World. Always comes up with the goods. Cheers!
"Sanctimonious **** World"
Heh heh heh. We call it "Sad **** World" when we're not face to face with them.
erm...
Sorry i hadn't realised this was lazy ***** world where you couldn't scan the thread yourself and instead expect it all done for you.
That'll learn you for helping Steve