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I've started to get a bit of sag on my Thomson dropper 🙁
It seems to sag about 5-6mm when weighted. Remote works fine, up and down, with saddle dropping /returning fully but when I sit on the saddle the post drops again.
Anyone had similar?
No mine is fine
diet?
Sagging isn't right. Ring them, they're always happy to help.
Jumping into the thread - I have some issues with my post (intermittently not returning) - who do you phone? I can't see a UK site for Thomson.
Mine does it.
As it's second hand the warranty isn't valid and the UK distro didn't seem to be able to get their heads around a paid for repair.
I just out up with it and run the post slightly higher in the frame, it still does everything else perfectly and tbh I've stopped noticing it.
When I had a similar issue I couldn't find a UK contact either and went to the USA manufacturer. They passed me back to the UK and I ended up dealing with Al Vines who was really helpful. They just replaced the sagging unit with a new one which incidentally was a later model and included the full fitting kit, remote etc. Al's email address is/was
Al@i-ride.co.uk
Thanks for that.
I bought the post at merlin and emailed over the weekend - they've sent me a postage-paid label to send it back to them so I'll do that just now and give Al a shout if I need more help.
I've been in touch with Wiggle and it's on the way back to them. I guess they'll pass it on to the guys at i-ride to sort. Hopefully won't take too long..